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Type of Contact:
In person with an appointment
In person without an appointment
My comments on this survey are for:
A specific staff member (name):
Overall service by planning staff
5 - Excellent
1 - Poor
Staff was courteous and respectful to me?
Staff was accurate with external and internal referrals to individuals, depts., agencies, etc.?
Staff served me in a timely and efficient manner?
Staff returned my phone call(s) by the next business day?
Staff identified what I wanted and directed me to the correct person, dept., or agency?
Staff clearly explained the process the application would go through and the process timelines?
Staff clearly explained what items I needed to submit with my application?
Staff listened to me and understood my desired outcome(s)?
Staff clearly explained the known issues/concerns pertinent to my inquiry and explained the options available to me?
Staff exhibited knowledge of the relevant subject matter?
Staff provided service to me in a timely and efficient manner?
Staff provided service in a fair and objective way?
I received consistent information, suggestions, and advice from one staff member to another?
Staff treated me in a courteous, and respectful manner?
Staff displayed a positive attitude?
Overall, staff provided accurate and complete information to me?
Easy to read and understand?
Informed me of the process the application would go through?
Overall, it was useful information?
Suggestions for improved customer service in the Planning Department?
Optional information for follow-up purposes only!