Vehicle Licensing Technician I
Performs a variety of processing and customer service duties in accordance with federal, state, and local statutes in the administration of motor vehicle titles, registrations, and related documents.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives immediate supervision from the Vehicle Licensing Coordinator.
- Receives indirect supervision from the Vehicle Licensing Supervisor or Manager
- Exercises no supervision.
- Process applications and issue motor vehicle titles and licenses at the counter; determine type of title and license needed; calculate and collect appropriate sales tax and license fees; enforce emission and heavy vehicle use tax programs; verify accuracy of all documentation submitted and ensure compliance with motor vehicle statues, rules, and regulations.
- Respond to customer complaints and issues and explain statutes, policies, and procedures that apply to each situation; refer complex problems to managers for resolution.
- Issue titles, license plates, persons with disability placards, or temporary permits according to the laws of the State of Colorado; check and verify documentation received from the public to make sure it is legal and correct.
- Process registrations for renewals; apply for salvage titles, bond titles, homemade or assigned identification numbers, and duplicate titles; file second liens on titles as needed; keep record of all titles and security agreements.
- Input appropriate information into computer system to process each transaction; collect fees and charges from the public; follow up on paperwork rejected by the State.
- Operate cash tendering system, maintain cash drawers, enter check and cash payments accurately to ensure end of day balancing; balance and prepare deposit of individual cash drawer.
- Maintain assigned inventory.
- Contact financial institutions or dealerships regarding customer paperwork; figure all sales tax due.
- Process all incoming mail; review documents received for completeness and accuracy; prepare for data entry; process mortgage mail, renewals, and drop-off work received.
- Process registrations involving GVW, SMM, TVW and the added special requirements for these vehicles.
- Effectively write and send correspondence to customers explaining fees, reason for rejection, and policies and procedures.
- Maintain files and records required by Colorado Department of Motor Vehicles.
- Enforce Secure and Verifiable identification requirements.
- Perform Notary Public functions as required.
- Perform VIN inspections.
- Perform voter registration as needed.
- Issue marriage licenses and perform oath of honesty as needed.
- Assist the phone switchboard staff when necessary.
- Work at any Clerk & Recorder department when necessary.
- Perform other duties as appropriate or necessary for performance of the job.
- Modern office practices and procedures.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Operation of standard office equipment including fax machines, copiers, and computers.
- Basic PC functions and ability to learn specialized vehicle licensing title and registration system and processes - CSTARS.
- Local office procedures and policies and knowledge of office functions such as distribution/separation of mail, providing general customer assistance, ability to answer all basic customer questions, and be familiar with local general government organizations and office locations.
- Colorado statutes, rules, regulations, and forms that apply to motor vehicle titling and registrations.
- Follow written and verbal instructions.
- Operate and maintain a computerized database system.
- Perform mathematical computations and effectively operate a ten-key calculator.
- Provide professional customer service to clients and public.
- Communicate clearly and concisely, both verbally and in writing.
- Work extended hours as needed to keep up with workload.
- Learn Clerk & Recorder's policies and procedures.
- Perform essential functions of the position.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- One year of experience in a directly related clerical or customer service field or in the performance of similar duties and responsibilities.
- High School diploma or GED required..Must be able to:
- Stoop, stand, and sit for extended periods and reach overhead and push, pull, or handle objects weighing a minimum of 25 pounds.