Vehicle Licensing Coordinator
Performs the most complex and specialized tasks unique of the vehicle licensing and customer services work within the Vehicle Licensing Section of the Clerk and Recorder's Office.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from the Vehicle Licensing Supervisor.
- Exercises direct supervision of Vehicle Licensing Specialists and Technicians.
- Exercise direct, first-level supervision of positions, employees, operations, and activities within a main or branch office; may include coordinating staff training, assigning and reviewing work, participating in the interview and selection process, making recommendations impacting pay, status, and disciplinary action, evaluating performance independently or in conjunction with a higher-level supervisor/manager, and approving time off. Responsible for the completion, accuracy, and distribution of staff timesheets.
- Assist in the supervision of the operations of a main or branch office of the Larimer County Department of Motor Vehicle; establish and maintain a high standard of customer service; identify deficiencies and recommend corrective action to ensure the effective delivery of service to the public.
- Recommend policy changes and budget requests.
- Take and transcribe or compose minutes of staff meetings.
- Handle the most complex documentation issues including mobile homes, special mobile machinery, salvage and duplicate titles, dealer registrations, and multiple plate issuance; resolve issues involving customers, financial institutions, and dealerships regarding regulations relating to licensing and registration.
- Identify problems or potential solutions regarding Motor Vehicle operations in order to assist management in development of policy or new procedures for more efficient operations.
- Assist in the development and updating of procedure manuals and instructions and make recommendations for changes after analyzing situations that appear non-productive.
- Analyze reports and returned documents and printouts from the Department of Revenue computer database to determine the correct procedures to follow to resolve issues, complaints, and ownership records.
- Work with agency representatives on individual cases where title or registration, cost, or tax amounts are in dispute.
- Perform special projects of complex administrative, technical, or confidential nature as assigned and required.
- Prepare for and organize meetings.
- Represent the department/office in meetings.
- Assign staff to order and maintain overall inventory and supplies.
- Assist with monetary working funds, balancing, and deposits.
- Assist Vehicle Licensing Specialists and Technician I's and II's with problems resulting from the operation of the computer system or transactions with the public.
- Monitor distribution and processing of mortgage mail, scan renewals, web renewals, and drop-off work received.
- Monitor written correspondence to customers explaining fees, reason for rejection, policies, and procedures as directed by the Vehicle Licensing Supervisor.
- Perform work as a Vehicle Licensing Specialist, Technician I, and Technician II as necessary and required.
- Evaluate and assist in the development of training goals, objectives, and priorities and provide input concerning implementation; evaluate, determine, and make suggestions for needed training resources; prepare recommendations regarding changes to services or programs.
- Provide technical training programs to all levels of Motor Vehicle Department personnel; coordinate and schedule in-service training.
- Coordinate training activities with other Clerk's departments and employees.
- Prepare lesson plans, performance objectives, and tests for training programs.
- Maintain documentation of training and certification programs for Clerk and Recorder's employees; monitor and track employee completion of continuing training programs and requirements and maintains appropriate documentation of such training.
- Maintain agency training library and training aids; review training materials and selects appropriate additions to ensure library is current and complete.
- Provide training assistance to outside entities and agencies (lending institutions, vehicle dealerships) as required.
- Provide the Motor Vehicle Supervisors and Manager feedback on individual employee performance and adherence/compliance with statutes and regulations.
- Perform Notary Public functions when required.
- Enforce Secure and Verifiable Identification requirements as identified in Colorado Statute and Rules and Regulations of the Colorado Department of Revenue.
- Perform other duties as appropriate or necessary for performance of the job.
- Regulations and procedures relating to the processing of titles and registrations.
- Modern office practices and procedures.
- Scope and application of laws and regulations pertaining to motor vehicle programs.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- State of Colorado Department of Revenues Motor Vehicle Licensing System.
- Voter registration and marriage license procedures.
- Operate and maintain a computerized database system.
- Perform mathematical computations and effectively operate a ten-key calculator.
- Provide professional customer service to clients and public.
- Communicate clearly and concisely, both verbally and in writing.
- Perform duties independently without close supervision.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Four years of experience in a motor vehicle function or in the performance of similar duties and responsibilities
- High School diploma or GED required.
- Possession of, or ability to obtain, a valid Colorado Driver's License.