Assists in the day-to-day management of administrative and clinical support functions in providing public health care and treatment within the scope of the Reproductive Health and Family Planning Clinics and functions to ensure program operations flow smoothly. Interacts with a diverse group of clients as well as internal contacts at all levels of the organization
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives direct supervision from the Assistant Community Health and Environment Director.
- Exercises no direct supervision.
- Explain examination procedures and prepare patients for examination.
- Assist clinician with client exams and procedures in examining room as necessary.
- Maintain accurate and current documentation of services provided; record and secure all lab work for specific clinic.
- Obtain information and check for completeness of all medical records.
- Maintain inventory of clinic and pharmacy supplies and equipment for medical exams and request orders for these as needed; keep examination rooms stocked.
- Clean, sterilize, and sanitize the clinic area daily in accordance with clinic policy.
- Under the supervision of a Public Health Nurse or Nurse practitioner, assist with telephone triage and answer and respond to general medical telephone inquiries.
- Assess for referral to HIV testing, Hepatitis C testing, and STD testing as indicated, and other community resources.
- May assist with counseling and testing in the Counseling Testing Site.
- Establish and maintain effective working relationships with clients, agency personnel, and other providers.
- Provide client with ongoing supplies based on parameters of current written orders.
- Assess presence or absence of any health risk factors based on written and verbal responses to questions and refer to nurse practitioner as appropriate.
- Maintain a lab book through recording daily lab procedures conducted, obtaining and tracking lab reports, recording clinical statistics, and assisting with billing procedures.
- Coordinate reporting of positive test results with the State Health Department.
- Keep informed of current medical issues and continuing education topics pertinent to the role.
- Participate in routine audits of clinic charts and create data reports, as necessary and required by the program and Colorado Department of Health.
- Handle highly confidential matters and collect information as requested for use by the director of the clinic.
- Participate in the development of policy changes.
- Take vital signs, height, and weight measurements; perform laboratory screenings as indicated and prepare specimens for transport to outside labs; obtain urinalysis and hemoglobin samples and record results in accordance with department procedures.
- Collect and label specimens based on patient history and complaint; perform laboratory tests.
- Review client medical and social histories; prepare and maintain client charts, review records for completeness and accuracy of information, and record appropriate client information.
- Provide counseling and educational information related to family planning and women's health issues including STD, HIV testing, birth control methods and potential side effects, emergency contraception, pregnancy testing, colposcopy and cryotherapy procedures, immunizations, nutrition, weight control, substance abuse, smoking risks, and domestic violence.
- May schedule clients for various lab procedures in accordance with program protocols and assist clients in finding appropriate resources for care that is beyond the scope of the clinic.
- Dispense oral contraceptives and transdermal patch orders
- Maintain clinical area and equipment; assist provider and facilitate efficient provision of Clinic services.
- Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
- Identify problems and work creativity to resolve them, considering the impact of actions on the department.
- Professionally and respectfully communicate orally and in writing with individuals of a diverse background and views that may differ from your own.
- Demonstrate a cooperative, professional attitude to cultivate relationships both within and outside the organization.
- Perform under stress and when confronted with persons acting under stress.
- Identify results of efforts and problems identified/potential problems and to develop and recommend corrective actions to supervisor.
- Maintain the security of sensitive and confidential information.
- Efficiently operate standard office equipment including photocopier and fax machine.
- Work independently and in a team environment.
- Knowledge and understanding of company policies and procedures.
- Prioritize and organize multiple tasks and complete projects in a timely manner.
- Respond in a flexible manner and to reprioritize work as situations change.
- Read documents and computer screens.
- Write and maintain accurate records and reports to meet management objectives.
- Use a personal computer and various software packages.
- Knowledge of grammar and composition.
- Two years of relative experience, preferably one as a Certified Medical Assistant.
- Certified Medical Assistant or the ability to obtain certification within one year.
- High School diploma or equivalent.
- Possession of, or the ability to obtain, a valid Colorado Driver's License.
- CPR certification.
- Daily exposure to potentially infectious pathogens, including, but not limited to those that are bloodborne.