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• Process applications and issue motor vehicle titles and licenses at the counter; determine type of title and license needed; calculate and collect appropriate sales tax and license fees; enforce emission and heavy vehicle use tax programs; verify accuracy of all documentation submitted and ensure compliance with motor vehicle statues, rules, and regulations.
• Respond to customer complaints and issues and explain statutes, policies, and procedures that apply to each situation; refer complex problems to managers for resolution.
• Issue titles, license plates, persons with disability placards, or temporary permits according to the laws of the State of Colorado; check and verify documentation received from the public to make sure it is legal and correct.
• Process registrations for renewals; apply for salvage titles, bond titles, homemade or assigned identification numbers, and duplicate titles; file second liens on titles as needed; keep record of all titles and security agreements.
• Input appropriate information into computer system to process each transaction; collect fees and charges from the public; follow up on paperwork rejected by the State.
• Operate cash tendering system, maintain cash drawers, enter check and cash payments accurately to ensure end of day balancing; balance and prepare deposit of individual cash drawer.
• Maintain assigned inventory.
• Contact financial institutions or dealerships regarding customer paperwork; figure all sales tax due.
• Process all incoming mail; review documents received for completeness and accuracy; prepare for data entry; process mortgage mail, renewals, and drop-off work received.
• Process registrations involving GVW, SMM, TVW and the added special requirements for these vehicles.
• Effectively write and send correspondence to customers explaining fees, reason for rejection, and policies and procedures.
• Maintain files and records required by Colorado Department of Motor Vehicles.
• Enforce Secure and Verifiable identification requirements.
• Perform Notary Public functions as required.
• Perform VIN inspections.
• Perform voter registration as needed.
• Issue marriage licenses and perform oath of honesty as needed.
• Assist the phone switchboard staff when necessary.
• Work at any Clerk & Recorder department when necessary.
• Perform other duties as appropriate or necessary for performance of the job.
KNOWLEDGE, SKILLS, and ABILITIES:
• Modern office practices and procedures.
• Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
• Operation of standard office equipment including fax machines, copiers, and computers.
• Basic PC functions and ability to learn specialized vehicle licensing title and registration system and processes - CSTARS.
• Local office procedures and policies and knowledge of office functions such as distribution/separation of mail, providing general customer assistance, ability to answer all basic customer questions, and be familiar with local general government organizations and office locations.
• Colorado statutes, rules, regulations, and forms that apply to motor vehicle titling and registrations.
• Follow written and verbal instructions.
• Operate and maintain a computerized database system.
• Perform mathematical computations and effectively operate a ten-key calculator.
• Provide professional customer service to clients and public.
• Communicate clearly and concisely, both verbally and in writing.
• Work extended hours as needed to keep up with workload.
• Learn Clerk & Recorder's policies and procedures.
• Perform essential functions of the position.
• Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
• One year of experience in a directly related clerical or customer service field or in the performance of similar duties and responsibilities. • High School diploma or GED required..
Must be able to:
• Stoop, stand, and sit for extended periods and reach overhead and push, pull, or handle objects weighing a minimum of 25 pounds.