Department Training Analyst
Coordinates and monitors department training processes, monitors and identifies all internal and external resources to meet a variety of training needs. Performs audits of agency programs to ensure program requirements are being met. Maintains and reviews policy, processes, and procedures for training opportunities.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
- Receives general supervision from a department or program manager or supervisor.
- May exercise supervision over temporary staff and volunteers.
- Evaluate training goals, objectives, and priorities and provide input concerning implementation of various training programs for current and long-term needs.
- Manage or work in project team to review, analyze and maintain procedures, processes and workflow, annually or as needed.
- Build positive interactions among components; promote positive perceptions of the training program.
- Identify in-house, local, and outside training resources.
- Conduct employee orientations and provide initial staff training.
- Coordinate and schedule training.
- Develop procedures for adequate documentation of training programs; maintain adequate and appropriate employee training records; review documentation for accuracy and completeness.
- Maintain department media library and training aids; review training aids and select appropriate additions to ensure library is current and complete.
- Monitor skills requirements and other mandatory training to ensure employees remain in compliance with requirements.
- Act as a resource or expert in training program area providing technical guidance to less experienced staff. Work with department staff to assess their needs, provide information or assistance, and resolve their problems or satisfy their expectations.
- Research grant or other funding opportunities for departmental training, as applicable.
- Maintain in-depth working knowledge of the policy, statutory, and/or constitutional requirements.
- Perform in-house audits of files and other official documents to ensure compliance.
- Manage or work in project team to review, analyze, and maintain department policy, procedures, processes, and workflow, annually or as needed.
- Document and catalogue program policies, procedures, and processes, as applicable.
- May conduct volunteer orientations; train or coordinate volunteer training.
- Attend seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals; attend association and professional meetings; and otherwise maintain contact with professionals to facilitate exchange of information.
- May provide feedback on individual employees' performance and recommend additional training as necessary.
- May provide training assistance to outside entities and agencies.
- Participate in special projects as assigned (assist with grant writing, and website maintenance, etc.).
- Perform other duties as appropriate or necessary for performance of the job.
Knowledge, Skills, & Abilities:
- Principles and practices of training.
- Principles and practices of accurate record keeping, including accreditation documentation requirements for agency training.
- Lesson plan development for training purposes and adult learning theory.
- Website access for all applicable training available outside the agency.
- Software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Modern office practices and procedures.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Organize and administer a multi-faceted training program.
- Be a team player and co-manage programs with co-workers.
- Perform duties independently without close supervision.
- Maintain a highly organized program.
- Collect, compile, and analyze information and numerical data.
- Prepare reports.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Two years of experience in a directly related training or human resources field or in the performance of similar duties and responsibilities.
- Equivalent to a Bachelor's Degree from an accredited college or university with major course work in Education, Business Administration, or a related field. The equivalent is defined as one year of directly related experience to one year of a degree.
Must be able to:
- Must have appropriate voice skills to be clearly understood on the telephone and in public contacts; may be required to talk extensively and speak to groups.
- Must have acceptable hearing to hear well on the telephone and in public contacts.
- May be required to sit, stand, or walk for long periods of time.
- Must be able to stoop, bend, stretch, twist, reach, kneel, squat, and balance.
- Must be able to lift, carry, drag, or push.
- Must have fine and gross motor skills and full use of fingers, hands, and arms to perform computer duties or operate equipment.
- Must be capable of working under stressful situations.
- Must have good cognitive skills and awareness of work accuracy.
- Must have ability to concentrate on more than one task at a time and to make independent decisions.