Department Training Analyst
Coordinates and monitors all aspects of LCCC training processes, monitors and identifies all internal and external resources to meet a variety of training needs. Performs audits of agency programs to ensure program requirements are being met. Maintains and reviews all program policy, processes, and procedures. Recruits, trains, and oversees all volunteers who work or bring services into the agency for staff or clientele.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from a department or program manager or supervisor.
- Exercises supervision over temporary staff and volunteers.
- Evaluate training goals, objectives, and priorities and provide input concerning implementation of various training programs for current and long-term needs.
- Manage or work in project team to review, analyze and maintain procedures, processes and workflow, annually or as needed.
- Build positive interactions among components; promote positive perceptions of the training program. Prepare recommendations regarding changes to services or programs.
- Identify in-house, local, and outside training resources.
- Conduct new employee orientations and provide initial staff training.
- Coordinate and schedule in-service training as required.
- Develop procedures for adequate documentation of training programs; maintain adequate and appropriate employee training records; review documentation for accuracy and completeness.
- Maintain agency media library and training aids; review training aids and select appropriate additions to ensure library is current and complete.
- Monitor skills requirements and other mandatory training (such as LSI, driving, boundaries/self defense, first aid, CPR, AED, etc.) to ensure employees remain in compliance with requirements.
- Act as a resource or expert in program area providing technical guidance to less experienced staff. Work with department staff to assess their needs, provide information or assistance, and resolve their problems or satisfy their expectations.
- Research grant or other funding opportunities for departmental training.
- Maintain in-depth working knowledge of the policy, statutory, and/or constitutional requirements of the various departments and Department of Criminal Justice.
- Perform in-house audits on offender files, personnel files, and other official documents to ensure compliance with Division of Criminal Justice standards and other program requirements.
- Perform in-house audits on newly acquired programs to ensure compliance with program requirements.
- Manage or work in project team to review, analyze, and maintain department policy, procedures, processes, and workflow, annually or as needed.
- Document and catalogue program policies, procedures, and processes.
- Provide supervisory accountability for volunteers within the department, which may include scheduling, assigning, and reviewing of work, instructing and training in work methods, and making hiring and performance evaluation processes.
- Interview potential volunteers, conduct perform reference checks, and criminal history checks.
- Maintain volunteer personnel files, perform disciplinary and termination functions.
- Recruit volunteers for department/program; market the volunteer program by attending community outreach events and making presentations; create and distribute marketing materials.
- Conduct volunteer orientations; train or coordinate volunteer training.
- Evaluate volunteer needs of department/program and volunteer program; develop and implement strategies, objectives, policies, and procedures for program.
- Ensure volunteers are adhering to volunteer program policies and procedures; research and respond to issues between volunteers, staff, collateral agencies, and recipients of services.
- Prepare and maintain records, statistics, and reports related to volunteer program.
- Administer volunteer communications programs; prepare and distribute newsletters, memos, and manuals; coordinate volunteer recognition efforts including banquets, awards, and scheduled volunteer meetings; perform on-going training of volunteers and staff.
- Evaluate and coordinate the need for temporary staffing for all agency departments. Prepare and post temporary job postings, perform initial screening of applicants, perform background/criminal checks, participate in detailed orientation with new temporary workers, initiate the staff into the Insight database system, and manage the Temporary Staff resource list.
- Participate in ongoing Insight database team meetings. Operate as initial contact for department staff support for database issues. Manage and conduct the Client Merge program of the Insight database for the agency.
- Act as liaison to Human Resources for Departmental needs, such as posting of job vacancies, performing initial screening of applicants, and performing background/criminal checks on potential employees.
- Attend seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals; attend association and professional meetings; and otherwise maintain contact with professionals to facilitate exchange of information.
- Participate in special projects as assigned (assist with grant writing, and website maintenance, etc.).
- Perform other duties as appropriate or necessary for performance of the job.
- Principles and practices of training, volunteer management, and DCJ or program requirements.
- Principles and practices of accurate record keeping, including accreditation documentation requirements for agency training.
- Lesson plan development for training purposes and adult learning theory.
- Website access for all applicable training available outside the agency.
- Software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Modern office practices and procedures.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Organize and administer a multi-faceted community corrections training program.
- Be a team player and co-manage programs with co-workers.
- Perform duties independently without close supervision.
- Maintain a highly organized program.
- Collect, compile, and analyze information and numerical data.
- Prepare reports.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Two years of experience in a directly related training or human resources field or in the performance of similar duties and responsibilities. Experience in a community corrections agency preferred.
- Bachelor's Degree from an accredited college or university with major course work in Education, Business Administration, Criminal Justice, or a related field.
Must be able to:
- Must have appropriate voice skills to be clearly understood on the telephone and in public contacts; may be required to talk extensively and speak to groups.
- Must have acceptable hearing to hear well on the telephone and in public contacts.
- May be required to sit, stand, or walk for long periods of time.
- Must be able to stoop, bend, stretch, twist, reach, kneel, squat, and balance.
- Must be able to lift, carry, drag, or push.
- Must have fine and gross motor skills and full use of fingers, hands, and arms to perform computer duties or operate equipment.
- Must be capable of working under stressful situations.
- Must have good cognitive skills and awareness of work accuracy.
- Must have ability to concentrate on more than one task at a time and to make independent decisions.