Benefits Planning Division Manager
Responsible for managing the Benefits Planning Division. This includes overseeing numerous major programs such as Temporary Assistance to Needy Families Benefits (TANF), Medicaid, Food Stamps, Adult Financial Benefits, Child Care, and Diversion. Coordinate with appropriate units and agencies to assist families in receiving various forms of assistance such as food, financial support, and child care to provide for the basic needs of the family with the eventual goal of self-sufficiency.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general guidance from the Department Director.
- Exercises direct and indirect supervision over first-level professional supervisors and professional, technical, and support staff.
- Provide direct and indirect supervision through subordinate supervisors of multiple positions, employees, and functions within the Family Assistance, Medicaid, Food Stamps, Child Care Assistance, Adult Financial and Medical, Long-Term Care, related training programs, and clerical support; provide broad direction, oversee policy and procedure standards, and evaluate performance of supervisors, direct reports, and operations; conduct second-level review of performance evaluation; resolve pervasive and complex personnel problems.
- Develop and manage the division's standard training programs.
- Facilitate regular staff/supervisor meetings; provide consultation on program planning and collaborative efforts between departments and agencies; update supervisors on current agency, state, welfare reform, and related issues.
- Oversee and provide consultation to managers and deputy for related programs.
- Act as a liaison between the Development Independence Division, its departments, and the public.
- Inform subordinates, community, and media on current issues, laws, and regulations regarding benefits programs and welfare reform and ensure that these are adhered to.
- Develop annual reports for presentation to related agencies, private and public.
- Write program and compliance plans; evaluate and improve plans as needed.
- Provide performance evaluations to managers and other direct report staff.
- Plan and facilitate division-wide meetings.
- Ensure goals and objectives are met by supervisors and subordinates.
- Lead the division's management team; review and resolve internal issues; develop policy and procedures.
- Assist supervisors in resolving complex or difficult complaints and conflicts with staff, clients, and/or vendors.
- Perform special studies and projects as assigned and required.
- Participate in various committees and boards related to program activities and responsibilities.
- Perform other duties as appropriate or necessary for performance of the job.
- Principles, practices, and objectives as related to assistance eligibility and support in family assistance programs.
- Scope and application of laws and regulations pertaining to public assistance programs.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Leadership methods and management skills including planning, budgeting, and monitoring.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Supervise and mentor professional and support staff in a productive and positive manner.
- Resolve or mediate conflicts between agencies, staff, and/or clients.
- Plan, organize, and coordinate the work of others.
- Assist in the negotiation and management of contracts for service.
- Organize material and present information clearly and concisely in verbal and written form.
- Perform effective public speaking to groups of varied interests and backgrounds.
- Maintain sensitive and confidential information.
- Act as an official representative of the County in a professional manner with local, state, and national agencies and organizations.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- At least five years of progressively responsible experience in a directly related human services or public assistance field, or in the performance of similar duties and responsibilities including supervisory or administrative experience.
- Equivalent to a Bachelor's degree from an accredited college or university with major coursework in Human Services, Public Administration, or a related field.
- Possession of, or ability to obtain, a valid Colorado Driver's License.