Benefits Planning Deputy Division Mgr
Manages the operations and personnel through subordinate supervisors of multiple programs and services within the Benefits Planning Division. Performs and manages program planning, development, and service delivery; develops and coordinates resources as required to deliver programs and services to the community.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general guidance from a division manager.
- Exercises direct and indirect supervision over first-level professional supervisors and professional, technical, and support staff.
- Provide direct and indirect supervision through subordinate supervisors of multiple positions, employees, and functions within the Family Assistance, Medicaid, Food Stamps, Child Care Assistance, Adult Financial and Medical, Long-Term Care, related training programs, and clerical support; provide broad direction, oversee policy and procedure standards, and evaluate performance of supervisors, direct reports, and operations; conduct second-level review of performance evaluation; resolve pervasive and complex personnel problems.
- Participate in developing and managing the division's standard training program.
- Facilitate regular staff/supervisor meetings; provide consultation on program planning and collaborative efforts between departments and agencies; update supervisors on current agency, state, welfare reform, and related issues.
- Interpret and apply laws, regulations, and policies regarding public assistance programs and ensure compliance with same; provide information regarding current issues to staff, community, and media; update management on changes and how they affect programs.
- Assist in developing quality customer service practices; work with other offices to ensure consistency, best practices, and balanced workloads.
- Conduct on-going review and evaluation of programs that this position directly supervises; make recommendations for the development or restructuring of programs and staffing resources as needed.
- Coordinate audits, reviews, and other external assessments of department programs, work product, and case processing.
- Plan and facilitate division meetings as necessary.
- Prepare and conduct educational presentations to community groups and collateral agencies regarding assigned programs and services.
- Serve as a member of the program's management team; review and resolve internal issues; recommend and develop policy.
- Assist supervisors in resolving complex or difficult complaints and conflicts with staff, clients, and/or vendors.
- Oversee and make recommendations regarding program's contracts.
- Perform special studies and projects as assigned and required.
- Participate in various committees and boards related to program activities and responsibilities.
- Perform other duties as appropriate or necessary for performance of the job.
- Principles, practices, and objectives as related to assistance eligibility and support in public assistance programs.
- Scope and application of laws and regulations pertaining to public assistance programs.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Leadership methods and management skills including planning, budgeting, and monitoring.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Supervise and mentor professional and support staff in a productive and positive manner.
- Resolve or mediate conflicts between agencies, staff, and/or clients.
- Plan, organize, and coordinate the work of others.
- Assist in the negotiation and management of contracts for service.
- Organize material and present information clearly and concisely in verbal and written form.
- Perform effective public speaking to groups of varied interests and backgrounds.
- Maintain sensitive and confidential information.
- Act as an official representative of the County in a professional manner with local, state, and national agencies and organizations.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Four years of progressively responsible experience in a directly related human services or public assistance field or in the performance of similar duties and responsibilities including supervisory or administrative experience.
- Equivalent to a Bachelor's degree from an accredited college or university with major coursework in Human Services, Public Administration, or a related field.
- Possession of, or ability to obtain, a valid Colorado Driver's License.