Associate Director Workforce Center
Supervises the daily operations of the Workforce Center employment programs, locations, and staff. Administers program quality assurance and evaluation activities.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general direction from the Director of the Workforce Center.
- Exercises direct and indirect supervision over the employees of the Workforce Center department.
- Provide direct and indirect supervision through subordinate supervisors of all positions, employees, and functions within the various locations of the Workforce Center; provide broad direction, oversee policy and procedure standards, and evaluate performance of supervisors, direct reports, and operations; conduct second-level review of performance evaluation; resolve pervasive and complex personnel problems.
- Act as a staff liaison for the Workforce Center Board; research and respond to Board member questions.
- Serve as a member of the Workforce Center's management team; review and resolve internal issues; develop and implement strategic direction for the organization.
- Provide expert advice and recommendations concerning program requirement changes and employment and social services trends; develop and implement policy and procedure changes throughout the Workforce Center.
- Interpret policy and procedural questions for staff, County Administration, the Workforce Center Board, state and federal representatives, clients, etc.
- Administer quality assurance program for the provision of services and accurate documentation; review and evaluate case files and reports; develop and implement policies and procedures.
- Negotiate and monitor partnership and shared service agreements with public and not-for profit entities.
- Develop and implement operating policies and procedures; ensure programs are operating effectively and according to regulations; research program related issues; develop modifications or enhancements to programs and direct implementation through program managers.
- Administer grant program for the Workforce Center; write, review and monitor grants; assist staff with grant writing and administration.
- Ensure standards of service within program delivery; respond to and resolve public and customer questions and complaints.
- Conducts program management meetings to establish and ensure effective and compliant program operations.
- Develop and review reports relating to Workforce services, staff and activities.
- Coordinate programs and services with other County divisions and departments and outside agencies.
- Provide input into division budget development.
- Perform special studies and projects as assigned and required.
- Participate in various committees and boards related to program activities and responsibilities
- Assist in developing and implementing the Workforce Center marketing plan.
- Attend seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals, attend association and professional meetings; and otherwise maintain contacts with professionals to facilitate exchange of information.
- Perform other duties as appropriate or necessary for performance of the job.
- Local labor market and employment practices.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Scope and application of laws and regulations pertaining to State and Federal employment programs.
- Social Services programs and services.
- Leadership methods and management skills.
- State and Federal government and private grant funding resources and programs.
- Principles, practices, and objectives as related to government provided employment program.
- Routine software and business applications, including but not limited to, word processing, spreadsheets, presentation software, and databases.
- Provide professional customer service to clients and public.
- Negotiate and manage contracts for service.
- Write and review grant proposals.
- Supervise and mentor professional and support staff in a productive and positive manner.
- Act as an official representative of the County in a professional manner with local, state, and national agencies and organizations.
- Organize material and present information clearly and concisely in verbal and written form.
- Read and comprehend department and County rules, regulations, policies, and standard operation procedures.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Over 5 years of increasingly responsible experience in related social/human services field or performance of duties including supervision of programs and personnel.
- Equivalent to a bachelor's degree from an accredited college or university with major coursework in Social Services, Business Administration, Public Administration, or a related field.