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Description Detail

Workforce Team Manager

Min Hourly Max Hourly Min Monthly Max Monthly Min Salary Max Salary
$26.28 $36.79 $4,555.11 $6,376.81 $54,656.00 $76,519.00

Description

Supervises the program content of employment programs and/or the function of a Workforce Center and assigned staff.

Duties

The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.  

  • Receives general supervision from the Associate Director.
  • Exercises direct and indirect supervision over the employees assigned to a specific program or a Workforce Center location.
  • Exercise direct, first-level supervision of positions, employees, operations, and activities within the program or location; may include coordinating staff training and development, assigning and reviewing work, participating in the interview and selection process, making recommendations impacting pay, status, and disciplinary action, evaluating performance independently or in conjunction with a higher-level supervisor/manager, and approving leave time.
  • Act as a resource or expert in program area, providing technical guidance to less experienced staff; provide training and instruction to staff.
  • Provides a lead role in the development of the annual plan, including the planned allocation of program resources.
  • Act as a staff liaison for the Workforce Center Board; research and respond to Board member questions regarding specific program content and operations.
  • Serve as a member of the Workforce Center's supervisory team; review and resolve internal issues; develop and implement program and staff direction.
  • Interpret policy and procedural questions for staff and clients.
  • Coordinate program and/or location team meetings; provide general and program/location specific information; respond to staff questions.
  • Write and prepare grants and related documents for assigned program.
  • Ensure quality assurance for the provision of services and accurate documentation; review and evaluate case files and reports.
  • Recommend and implement operating policies and procedures for assigned program; ensure programs are operating effectively and according to regulations; research program related issues; develop modifications or enhancements to programs and direct implementation through program managers. Modify policies and procedures as needed.
  • Monitor budget resources and expenditures; review and approve staff requests for program and client expenditures.
  • Manage location staff, resources, and facilities; purchase and maintain inventory of supplies and minor equipment; manage contract services; resolve facilities and equipment issues.
  • Coordinate the monitoring efforts of County, State, and Federal field representatives, monitors, and auditors.
  • Ensure standards of service within program delivery; respond to and resolve public and customer questions and complaints.
  • Develop and review reports relating to Workforce services, staff and activities.
  • Perform special studies and projects as assigned and required.
  • Participate as a member of the management team.
  • Participate in various committees and boards related to program activities and responsibilities.
  • Assist a variety of teams in building functional and effective communication and work styles.
  • Attend seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals, attend association and professional meetings; and otherwise maintain contacts with professionals to facilitate exchange of information.
  • Perform other duties as appropriate or necessary for performance of the job.
Knowledge, Skills, & Abilities:
  • Local labor market and employment practices.
  • Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
  • Scope and application of laws and regulations pertaining to State and Federal employment programs.
  • Social Services programs and services.
  • Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
  • Modern office practices and procedures.
  • Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
  • State and Federal government and private grant funding resources and programs.
  • Principles, practices, and objectives as related to government provided employment program.
  • Routine software and business applications, including but not limited to, word processing, spreadsheets, presentation software, and databases.
  • Provide professional customer service to clients and public.
  • Write and review grant proposals.
  • Supervise and mentor professional and support staff in a productive and positive manner.
  • Act as an official representative of the County in a professional manner with Local, State, and National agencies and organizations.
  • Organize material, present information, and communicate clearly and concisely both verbally and in writing.
  • Facilitate effective and efficient team meetings.
  • Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
Qualifications:
  • Four to six years of increasingly responsible experience in related Social/Human Services field or performance of duties. Including at least one year of supervisory and/or leadership experience.
  • Equivalent to a bachelor's degree from an accredited college or university with major coursework in Social Services, Business Administration, Public Administration, or a related field.