Coordinates the volunteer program including recruitment, placement, and evaluation of volunteers for a department or division.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from a department or program manager or supervisor.
- Exercises indirect supervision over volunteers.
- Provide supervisory accountability for volunteers within the department, which may include scheduling, assigning, and reviewing work, instructing/training in work methods, and making hiring and performance evaluation processes.
- Recruit volunteers for department/program; market the volunteer program by attending community outreach events and making presentations; prepare and distribute marketing materials; explain volunteer program and opportunities to interested parties.
- Select volunteers, perform or coordinate background checks; conduct volunteer orientations; train or coordinate volunteer training.
- Evaluate volunteer needs of department/program and volunteer program; develop and implement strategies, objectives, policies, and procedures for program.
- Ensure volunteers are adhering to volunteer program policies and procedures; research and respond to issues between volunteers, staff, and recipients of services.
- Prepare and maintain records, statistics, and reports related to volunteer program; maintain volunteer files.
- Administer volunteer communications programs; prepare and distribute newsletters, memos, and manuals; coordinate volunteer recognition efforts including banquets, awards, and scheduled volunteer meetings; perform on-going training of volunteers and staff.
- Provide backup coverage to volunteer programs.
- Perform other duties as appropriate or necessary for performance of the job.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Principles, practices, and objectives as related to a volunteer program.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Provide professional customer service to clients and public.
- Supervise and mentor professional and support staff in a productive and positive manner.
- Perform effective public speaking to groups of varied interests and backgrounds.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- One to two year of experience in a directly related field or in the performance of similar duties and responsibilities.
- Equivalent to a Bachelor's degree from an accredited college or university with major coursework in Social Work, Business Administration, Public Administration, or a related field.
- Possession of, or ability to obtain, a valid Colorado Driver's License.