Vehicle Licensing Supervisor
Supervises the daily performance of staff and operations related to the processing of motor vehicle titles, registrations, and related documents with the County. Ensures that State and local statutes and regulations are enforced through training and supervisory activities.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from the Vehicle Licensing Manager.
- Exercises direct supervision over Vehicle Licensing Coordinators.
- Exercises indirect supervision over Vehicle Licensing Specialists, Vehicle Licensing Technicians I & II, and other assigned staff.
- Exercise direct, first-level supervision of positions, employees, operations, and activities within a main or branch office; may include coordinating staff training, assigning and reviewing work, participating in the interview and selection process, making recommendations impacting pay, status, and disciplinary action, evaluating performance independently or in conjunction with a higher-level supervisor/manager, approving time off, and approving staff timesheets.
- Supervise the operations of a main or branch office of the Vehicle Licensing Department; establish and maintain a high standard of customer service; identify deficiencies and recommends corrective action to ensure the effective delivery of service to the public.
- Coordinate, supervise, and conduct Motor Vehicle procedures according to statutes; update employees on new procedures, laws, and regulations regarding issuance of Motor Vehicle titles and registrations.
- Provide assistance to law enforcement, financial institutions, other county offices, and dealers.
- Respond to the most difficult complaints and requests for information from individuals, law enforcement, port of entries, financial institutions, motor vehicle dealers, and the community-at-large regarding motor vehicle procedures and concerns.
- Analyze and recommend changes in state or federal legislation that pertain to the motor vehicle process; submit recommended language to the County Clerk & Recorder.
- Perform a variety of duties in the implementation and maintenance of computer programs and program changes; perform computer program problem solving; document problems and coordinate correction of problems with Support Services staff, State Computer Trainer, and State Programmer; assist assigned staff with problems resulting from the operation of the computer system.
- Attend conferences and meetings pertaining to developments within the field.
- Provide direct support to the public in the processing of motor vehicle titles and related documents.
- Maintain and edit the motor vehicle computer files and assist with balancing of financial reports with Accounting when needed; monitor daily, weekly, and monthly production statistical reports.
- Review rejections from the Department of Revenue regarding errors on titles that cannot be processed; resolve problems with the appropriate clerks.
- Implement security measures for programs and data.
- Analyze and/or create and distribute new and existing Motor Vehicle procedures, which could include computer programs, daily workflow, and policies.
- Coordinate with Clerk & Recorder Aide in maintaining motor vehicle inventory.
- Coordinate with the Vehicle Licensing Coordinators and Supervisors on training issues.
- Perform Technician, Specialists, and Coordinator duties as required and assigned.
- Perform Notary Public functions when necessary.
- Enforce Secure and Verifiable Identification procedures established by Colorado Statute and Rules and Regulations from the Colorado Department of Revenue.
- Oversee the maintenance of archival files.
- Attend seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals, attend association and professional meetings; and otherwise maintain contacts with professionals to facilitate exchange of information.
- Perform other duties as appropriate or necessary for performance of the job.
- Regulations and procedures relating to the processing of titles and registrations.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Modern office practices and procedures.
- Scope and application of laws and regulations pertaining to motor vehicle programs.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- State of Colorado Department of Revenues Motor Vehicle Licensing System.
- Voter registration and marriage license procedures.
- Operate and maintain a computerized database system.
- Perform mathematical computations and effectively operate a ten-key calculator.
- Supervise and mentor professional and support staff in a productive and positive manner.
- Provide professional customer service to clients and public.
- Communicate clearly and concisely, both verbally and in writing.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Five years of experience in a motor vehicle function or in the performance of similar duties and responsibilities, two of which must be in a supervisory capacity.
- High school diploma or GED required.
- Possession of, or ability to obtain, a valid Colorado Driver's License.