Vehicle Licensing Specialist
Performs the most complex vehicle licensing and customer services work within the Clerk and Recorder's Office.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from the Vehicle Licensing Coordinator.
- Receives indirect supervision from the Vehicle Licensing Supervisor or Manager.
- Exercises indirect supervision of Vehicle Licensing Technicians.
- In the absence of the Vehicle Licensing Coordinator, assume responsibility for office opening and closing, overall office security, safe combinations, scheduling of employees, resolution of technical issues, completing payroll functions, and other like duties.
- Provide lead accountability for other employees within work unit which may include scheduling, assigning and reviewing work, instructing/training in work methods, and providing input into hiring and performance evaluation processes.
- Handle the most complex documentation issues including mobile homes, special mobile machinery, salvage and duplicate titles, dealer registrations, and multiple plate issuance, resolves issues involving customers, financial institutions, and dealerships regarding regulations relating to licensing and registration.
- Assist in the development and updating of procedure manuals and instructions and make recommendations for changes after analyzing situations that appear non-productive.
- Understand, recommend, and perform maintenance on the locator files.
- Assist with fleet registration accounts; act as customer service representative to companies in need of registering a large number of vehicles; verify dealer's license; issue and renew dealer plates.
- Analyze reports and returned documents and printouts from the Department of Revenue computer database to determine the correct procedures to follow to resolve issues, complaints and ownership records.
- Work with agency representatives on individual cases where title or registration, cost or tax amounts are in dispute.
- Perform special studies and projects as assigned and required.
- Run reports involving Locator maintenance, vehicle registration renewals, statistic reports, etc. and resolve issues and corrections to the data for the reports as assigned.
- Create and restore Emergency backup tapes for the branch motor vehicle sites.
- Monitor overall inventory and supply status.
- Assist with monetary working funds, balancing, and deposits.
- Assist Vehicle Licensing Technician I's and II's with problems resulting from the operation of the computer system or transactions with the public.
- File Mobile Home Tax Certificates through the Treasurer's office.
- Process certified requests to financial institutions for proper filing of second secured interest.
- Perform work as a Vehicle Licensing Technician I and II as necessary and required.
- Perform Notary Public functions when required.
- Enforce Secure and Verifiable Identification procedures as established by Colorado Statute and Rules and Regulations of the Colorado Department of Revenue.
- Perform other duties as appropriate or necessary for performance of the job.
- Regulations and procedures relating to the processing of titles and registrations.
- Modern office practices and procedures.
- Scope and application of laws and regulations pertaining to motor vehicle programs.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- State of Colorado Department of Revenues Motor Vehicle Licensing System.
- Voter registration and marriage license procedures.
- Operate and maintain a computerized database system.
- Perform mathematical computations and effectively operate a ten-key calculator.
- Provide professional customer service to clients and public.
- Communicate clearly and concisely, both verbally and in writing.
- Perform duties independently without close supervision.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Three years of experience in a motor vehicle function or in the performance of similar duties and responsibilities.
- High school diploma or GED required.
- Possession of, or ability to obtain, a valid Colorado Driver's License.