Vehicle Licensing Manager
Plans and manages operations and personnel of the Vehicle Licensing Department engaged in issuing of motor vehicle titles and license plates, recording of liens, and the collection of fees and taxes.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general direction from the County Clerk and Recorder.
- Exercises direct and indirect supervision over all employees of the Vehicle Licensing Department.
- Perform vehicle licensing technician customer service duties as necessary.
- Recommend the formulation and revision of policy, regulations, methodologies, procedures, and strategies to attain organizational goals.
- Plan, coordinate, and supervise the functions of the Vehicle Licensing Department including the training function.
- Assign, direct, and supervise activities of assigned staff, ensuring adherence to established policies, procedures, and standards; administer or make recommendations for routine personnel matters affecting subordinates including recruiting, interviewing, hiring, training, assigning work, scheduling work hours, granting leave, appraising performance, disciplining, and submitting such records and reports as required by County policies and procedures.
- Plan and implement new legislation and other changes on existing policies, procedures, and systems.
- Assist personnel in solving problems relating to appropriate interpretation of motor vehicle registration and titling laws; provide advice and consultation concerning policy issues associated with compliance with organizational goals and objectives.
- Direct the evaluation of programs work efficiency, cost effectiveness, customer service, and compliance with regulations and statutory requirements; approve and ensure necessary modifications are made.
- Assist with departmental budget planning and implementation; monitor program and staff requirements; work with department budget representative to identify budget requests and development of the annual budget.
- Assume overall responsibility for the maintenance, storage, and/or destruction of Motor Vehicle records in cooperation with County Archivist in accordance with record retention guidelines.
- Oversee day-to-day facility needs for repair and maintenance of main and branch offices; plan for short and long term facility requirements.
- Attend meetings and participate on County, local, and state committees related to Motor Vehicle functions to ensure County and department needs are considered and met; advise management staff and Vehicle Licensing Department Supervisors of activities and actions; maintain an awareness of activities in other counties and other states pertaining to Vehicle Licensing programs and policies.
- Serve as a member of Clerk and Recorder's Office management team; review and resolve internal issues; develop and implement strategic direction for the Office.
- Attend seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals, attend association and professional meetings; and otherwise maintain contacts with professionals to facilitate exchange of information.
- Provide public relations support as appropriate to keep media and community informed of legislation, budget and programs.
- Perform special studies and projects as assigned and required.
- Prepare and direct the preparation of clear, accurate and informative statistical, financial and other related reports containing findings, conclusions, and recommendations; present information to Elected Official.
- Perform other duties as appropriate or necessary for performance of the job.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Modern office practices and procedures.
- Principles, practices, and objectives as related to motor vehicle in an Elected Official's Office.
- Scope and application of laws and regulations pertaining to motor vehicle programs.
- Department and County rules, regulations, policies, procedures, and standard operation procedures.
- Budget management and resource allocation according to governmental standards and procedures.
- Analyze and interpret federal and state laws, rules, and regulations pertaining to Motor Vehicle.
- Provide professional customer service to clients and public.
- Supervise and mentor professional and support staff in a productive and positive manner.
- Act as an official representative of the County in a professional manner with local and state agencies and organizations.
- Organize material and present information clearly and concisely in verbal and written form.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Equivalent to a Bachelor's Degree from an accredited college or university with major coursework in a related field.
- Three to five years of supervisory experience in a motor vehicle function or in the performance of similar duties and responsibilities.
- Possession of, or ability to obtain, a valid Colorado Driver's License.