Performs a variety of duties in the administration, design, engineering, installing, maintenance, and repair of the County's microwave, radio, paging, and telecommunications system. Leads the County in the expansion and/or acquisition of communication systems. Ensures overall management and direction of all technical communications systems. Manages and/or supports the microwave/radio system, projects and performs related activities including, but not limited to, developing project plans, creating decision papers, major architecture or technology decisions, system upgrades, system maintenance, interfacing with vendors, training personnel, the County Equipment Replacement Plan, and providing "hands on" assistance wherever necessary. Ensures systems and communication hardware and software are up-to-date, operational and on-line at all times. Maintains and updates system documentation and ensures procedures are executed properly and in a timely manner.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives supervision and work assignment coordination from Infrastructure Group Manager.
- Supervises Microwave Radio Technician and Radio Installer.
- Provides technical leadership to the County on the future direction of the radio communication systems, how that direction will impact the enterprise, and how future and current systems can be exploited for the benefit of the enterprise.
- Manages and facilitates the design of large and/or complex radio/communication systems or networks which are designed to provide the infrastructure for delivering radio communications information in a timely and efficient manner.
- Performs a variety of duties in the design, engineering, installation, maintenance, and repair of the County's microwave, radio, and telecommunications systems.
- Prepares and administers the Technical Communications Department Budget.
- Supervises and evaluates Microwave/radio technicians on their performance.
- Design and construct communications systems for County agencies and outside agencies as requested.
- Advise on communications equipment purchases ensuring interface compatibility with existing systems.
- Analyze future County communications needs, prepare proposals, and specifications for equipment acquisitions.
- Coordinate and participate in the installation, repair, and maintenance of electronic communications equipment.
- Install, maintain, and align antenna systems, communications towers, feed lines, and lightening protection equipment at local and remote communications facilities.
- Act as County Frequency Coordinator; Prepare Federal Communications Commission licensing; perform system testing and tuning.
- Coordinate with telecommunications vendors to ensure compatibility with two-way radios and microwave and data transmission equipment.
- Keep current with technologies, regulations, and industry trends to ensure the County communications plans coincide with these trends.
- The Systems Administrator has a focus on the County microwave radio, paging, and telecommunication systems. They lead projects related to the microwave/radio systems including, but not limited to, developing project plans, creating decision papers, major architectural or technology decisions, systems upgrades, system maintenance, interfacing with vendors, training personnel, replacing obsolete equipment, and providing "hands on" assistance wherever necessary to ensure system availability.
- Act as the County representative in all communications matters with other State and Local Government agencies, the Associated Public Safety Communications Officials, the Federal Communications Commission, or any other agency as required.
- The Systems Administrator exercises direct supervision over subordinate communication radio technical support subject matter experts within the department.
- Maintains scope and application of laws and regulations pertaining to Federal Communications Commissions programs.
- Perform other duties as appropriate or necessary for performance of the job.
- A broad range of necessary information technologies including, but not limited to, operating systems (Windows XP Pro, Windows NT/2000/XP Server, microwave/radio systems, 800mhz radios, and paging systems), database systems (Oracle, MS SQL Server, MS Access), Telephone PBX, wiring (Cat-6 and Fiber), and local and wide area networks (TCP/IP, Ethernet, GigE, and Frame Relay).
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Advanced project management methods and techniques including, but not limited to, work breakdown structure, estimating, scheduling, resource balancing, variance analysis, and critical path.
- Analytical and problem solving skills.
- Performance measurement and customer service improvement practices.
- Federal, state, or local government business.
- Design, repair, tuning, and servicing of two-way radio systems and equipment.
- Design, repair, tuning, and servicing of paging systems.
- Design, repair, tuning, and servicing of Digital Microwave systems.
- Work on an on-call basis for the emergency repair of enterprise systems.
- Plan and implement multiple large and/or complex projects.
- Assess organizational needs and relate appropriate IT solutions.
- Communicate clearly and concisely, both verbally and in writing.
- Plan, organize, schedule, and monitor tasks and resources in order to accomplish established goals and objectives.
- Develop, implement, and evaluate methods, procedures, and policies applicable to Technical Support Services and Data Center Services.
- Demonstrate one-on-one and group interpersonal skills; requires the ability to deal with people beyond giving and receiving instruction; must be adaptable to performing under stress and when confronted with persons also under stress.
- Work requires the climbing of microwave towers and working at high elevations.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Seven years of progressive experience in communication systems and radio technology, a directly related field, or in the performance of similar duties and responsibilities. Two years as a systems administrator and technical support experience required. Two years experience in microwave administration preferred.
- Experience in the supervision of Microwave/Radio Technicians.
- Bachelor's degree, or equivalent, from an accredited college or university with major coursework in Electronics Engineering Technology or a related field supplemented by specialized training in the installation, repair, and maintenance of two-way radio, microwave, and telecommunications communications systems.
- APCO radio technician certification recommended.
- Lift equipment weighing up to 70 pounds.