Systems Administration Team Lead
The Systems Administration Team Lead acts as an expert lead member of the team responsible for the maintenance, operation, and planning of the enterprise technical systems including, but not limited to, communications systems (data networks, telephone systems, microwave radio systems), network servers, virtual service and desktop technology, network operating systems, enterprise imaging, email system, enterprise data storage and security and access permissions. Provide assistance in troubleshooting escalated issues related to system failures and problems to the entire computing infrastructure. This team member participates in strategic planning efforts, functional and technical design of enterprise systems, management of systems operation and resolution of complex problems. The team lead oversees the testing, implementation, maintenance, documentation, and development of operating and maintenance procedures and policies. They also facilitate resolution of complex problems immediately to avoid costly down time and delays.
The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. The organization retains the right to modify or change the duties or essential functions of the job at any time.
- Receives general supervision from Chief Information Officer.
- Provides mentoring, project and work assignment coordination over team members.
- Direct supervision of staff and consulting resources.
- Responsible for developing strategies for meeting business requirements.
- Develop and mentor relationships between technical teams within all Larimer county business units.
- Manage security initiatives and processes as they pertain to data and networks.
- Lead hardware planning in conjunction with other technical staff, in accordance with long and short-term enterprise objectives; directs hardware evaluation; plans, installs, tests, and coordinates the corresponding systems software changes.
- Communicate problem resolutions to other team members and management and own or participate in problem management process.
- Coordinate and assist in technical system equipment installation, de-installation and relocation services for both local and remote sites including, but not limited to, Cisco and HP switches, telephone switches, VoIP telephone technology, microwave equipment, network switches, and routers.
- Provide escalation support for all system related problems.
- Maintain enterprise file servers for various operating systems including, but not limited to, Novell Netware, Windows Server, and Unix systems (Sun Solaris and Linux).
- Maintains system problem records and system documentation and operating procedures.
- Research and propose new technologies applying to the enterprise systems and related equipment.
- Prepares project plans and collaborates on project scheduling and resource assignments.
- Perform "hands on" work (i.e., pulling cables, installing hardware, replacing hardware equipment and components, writing configurations, automate jobs, etc.) when necessary.
- Coordinate all system monitoring activities to insure optimal performance.
- Communicate relevant network control activities with team, FITD management and non-IS management who are affected by the performance of the enterprise systems.
- Ensure that all systems equipment is maintained in proper working order.
- Proactive system monitoring and troubleshooting to ensure that enterprise network systems and servers are operational.
- Troubleshoot network connectivity problems, performance issues on servers and client computers, and resolve issues in routing protocols.
- Provide input to management for system functional design, capacity planning, technical design, and procurement of network equipment and supplies.
- Act as the primary contact for back-end equipment and enterprise software vendors for resolving problems.
- Fulfill departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education.
- Install, tune, configure, and upgrade of numerous operating systems.
- Evaluate and monitor system performance.
- Provide periodic reports on data processing and enterprise communication performance, as well as forecasts of future system equipment requirements to management.
- Ensure the integrity of data transmission to and from remote locations.
- Ensure that all distributed software and distributed-software problems are solved in a timely and efficient manner with minimal impact on field operations.
- Assist in the evaluation of distributed software issues, policies and procedures including standardization, purchasing, evaluations, configuration, training and networking.
- Maintain current knowledge of technical innovations in relevant systems and strategic technologies.
- Implement, maintain, and evaluate a variety of computer software packages for multiple hardware platforms.
- Test and evaluate new software packages; meet with vendors to share and acquire information; review products and assess applicability to County needs; recommend new acquisitions.
- Order, install and tune computer operating system software; modify and install fixes to eliminate software problems and enhancements to maximize system effectiveness and efficiency; prepare necessary documentation.
Troubleshoot and assist with system access levels (rights) and security standards.
- Perform other duties as assigned or necessary for performance of the job.
Knowledge, Skills, & Abilities:
- A broad range of information technologies including, but not limited to, client/server computing environments, Vmware virtual server and desktop infrastructure, web technologies, enterprise content management, server and desktop operating systems (Windows, Windows Server, Unix Sun Solaris, Linux), Microsoft AD (Active Directory) and Microsoft GPO's (Group Policy Objects), database systems (Oracle, MS SQL Server, Access), enterprise storage and backup technology (Compellant, NetApp, Data Domain) and local and wide area networks (TCP/IP, Ethernet, Gigabit Ethernet, Fibre Channel Technology, Switches, Cisco Routers, and wireless technology). Knowledge of Data Center operations, management and configuration.
- Competent project management methods and techniques including, but not limited to, Agile Scrum project methodologies, waterfall SDLC project methodology, estimating, scheduling, resource balancing, variance analysis, and critical path.
- Exceptional analytical and problem solving skills
- Performance measurement and customer service improvement practices
- Federal, state, or local government business
- Enteprise Network and Systems Security best practices
- Work proactively to resolve conflicts and facilitate a healthy working environment.
- Successfully plan and implement multiple large and/or complex network projects.
- Work on an on-call basis for the emergency repair of enterprise systems.
- Communicate clearly and concisely, both orally and in writing. Resolve team conflicts and facilitate solutions to complex system planning and troubleshooting.
- Plan, organize, schedule, and monitor tasks and resources in order to accomplish established goals and objectives.
- Establish and maintain effective working relationships with team members, other County employees, representatives of other agencies and organizations, and members of the community.
- Exhibit one-on-one and group interpersonal skills. Requires the ability to deal with people beyond giving and receiving instruction. Must be adaptable to performing under stress and when confronted with persons also under stress.
- Maintain a high level of confidentiality of sensitive data.
- Work after hours and on-call as necessary troubleshoot and support network and systems infrastructure.
- Six years of experience in network technology, a directly related field or in the performance of similar duties and responsibilities. Four years of experience as a network and system administrator.
- Bachelor's degree, or equivalent, from an accredited college or university with major coursework in Computer Science, Information Systems, Electrical Engineering, Telecommunications, Business Administration or a related field.
- Microsoft MCSE or equivalent preferred
- Vmware Certified Professional preferred
- Kepner Tregoe and ITIL Foundations Certifications preferred
- Possession of, or ability to obtain, a valid Colorado Driver's License