Support Staff Supervisor
Supervises and coordinates the duties and maintenance associated with the County's assessment records. Trains, supervises, and evaluates staff in the Support Staff Section.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general guidance from the Assessment Support Manager.
- Exercises direct and indirect supervision over technical and clerical staff within the Assessment Support Staff Section of the Assessor's Office.
- Exercise direct, first-level supervision of positions, employees, operations, and activities within the Support Staff Section. May include coordinating staff training, assigning and reviewing work, participating in the interview and selection process, making recommendations that impact pay, status, and disciplinary action, evaluating performance independently or in conjunction with a higher-level supervisor/manager, and approving time off.
- Supervise and coordinate the work of employees in the Assessment Support Section in the maintenance of the County's appraisal records.
- Assist in the development, implementation, and evaluation of policies, procedures, goals, and objectives related to Support Staff functions.
- Process a variety of changes into the Assessor's computerized database system including prorations, exemptions, corrections, and calculating value and square footage on buildings.
- Review and research appraisal records, floor plans, records, and other official documents to validate accuracy on real property appraisal records.
- Review data brought in by appraisers and make consistent, appropriate adjustments.
- Review documents to determine the status of taxable to exempt and make adjustments to records as necessary.
- Process, check, and verify data entered into the County software program by assigned staff including square footage computations of dwellings and completed scale drawings.
- Confer and correspond with Division of Property Taxation and public to process prorations and exemptions of real property parcels.
- Provide support in other sections of the Assessor's Office as assigned.
- Perform other duties as appropriate or necessary for performance of the job.
- State and County laws and regulations pertaining to the Office of the Assessor and departmental policies and procedures
- Principles, practices, and objectives related to assessing and appraising.
- Work with mathematical formulas, percentages, fractions, and interest.
- Correct English usage, spelling, grammar, and punctuation.
- Standard and customized computer software programs used by the Assessor's Office and in other related government departments.
- Reading and interpreting assessment documents and mapping procedures that include mechanical or geometric drawings.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Communicate effectively, both verbally and in writing.
- Effectively respond to conflict situations and people in conflict.
- Plan, organize, direct, and coordinate the work of others.
- Read and interpret legal documents, abstracts, and legal descriptions.
- Analyze situations accurately and adopt an effective course of action.
- Accomplish the assigned workload by established timelines.
- Provide professional customer service to clients and public.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Four years of experience similar to an Assessment Specialist or in a directly related field that includes a minimum of one year of lead/supervisory experience.
- High School diploma or GED required supplemented by training in an appropriate technical field, management, personnel supervision, or related field.
- Maintain continuing education hours annually or as required.