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Description Detail

Senior Intake Specialist

Min Hourly Max Hourly Min Monthly Max Monthly Min Salary Max Salary
$16.32 $22.84 $2,828.75 $3,958.86 $33,937.00 $47,512.00

Description

Provides complex intake and assessment for initial referrals for human services child and adult protection, including detention screens of juveniles, juvenile bonds and runaways.  Conducts initial screenings and assessment, collecting required information for program intake. Works with the appropriate program staff to assure required information is obtained and appropriate referrals are made.  Acts as a lead worker and resource in program area to review work, assist lower-level Intake Specialists in resolving conflicts, and make decisions impacting immediate safety and best interests of the client in absence of the supervisor and/or case assignor.

Duties

The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.  
  • Receives general supervision from a professional level supervisor.
  • Exercises indirect supervision over other Intake Specialists and clerical staff.
  • Provide lead duties for other employees within work unit, which may include scheduling, assigning and reviewing work, instructing/training in work methods, and providing input into hiring and performance evaluation processes.
  • Act as a resource or expert in program area, providing technical guidance and coaching to less experienced staff and to clients as needed.
  • Provide administrative support for assigned programs including documenting client information, maintaining client records, processing related paperwork and documents, and maintaining records of program statistics.  Coordinate the referral and intake process.
  • Perform complex initial assessments of referrals to include evaluation of allegations and safety risks, providing crisis intervention, de-escalation methods and mediation. 
  • Receive calls from families and community agencies including law enforcement, school representatives, hospitals, and mental health professionals regarding allegations of child abuse and neglect and youth at risk; gather and document information; assess level of emergency; provide temporary safety plans; make appropriate referrals to in-house child welfare caseworkers or collateral agency services.
  • Receive juveniles picked-up by law enforcement on both detainable and non-detainable charges, warrants or runaway status; contact parents/guardians; assess and coordinate appropriate disposition of juveniles; monitor juveniles pending disposition.
  • Understand and apply Senate Bill 94 guidelines for juvenile detention screening as it relates to least restrictive placement of juveniles, juvenile court attendance, and safety of the community.
  • Understand the significance of keeping children safe.
  • Establish and maintain effective working relationships with other County departments, staff, and outside collateral agencies (i.e. law enforcement, medical personnel, school staff, and foster care services) and coordinate appropriate meetings as needed.
  • Organize and present in both written and verbal form accurate information and documentation to other units in the Department, the Courts, state review proceedings, grant reporting for funding of the HUB and for communications with attorneys and/or other professionals.
  • Review HUB case files for compliance with federal, state, and county policies and procedures.
  • May assist in writing grant proposals, allocation of funds and data outcome preparation for billing.
  • May assist in the development of a continuous quality improvement system, developing outcome measures and tracking progress.
  • Participate in various committees and boards related to program activities and responsibilities.
  • Perform other duties as appropriate or necessary for performance of the job.
  • Photograph, fingerprint, and administer breathalyzer testing to juveniles upon intake at the Hub as needed.
  • Initiate and monitor juveniles placed on Electronic Home Monitoring (EHM) or Home Detention (HD), which may include tracking, performing status checks, communicating with the monitoring service provider, and making recommendations to law enforcement or guardians regarding breaches of detention.
  • Attend detention hearings as needed; explain the detention hearing processes and goals to families, schedule court as necessary.
  • Ability to be sworn in as an Officer of the Court by the Chief Judge in order to conduct juvenile detention screenings.
  • Assist the coordination and management of scheduling and shift coverage in the HUB. Assist in the management and maintenance of communication calendars in the HUB.
  • Assist in coaching of Intake Specialists at monthly group supervision and scheduling meetings.
  • Assist in conducting Hub unit meetings when Social Caseworker Manager and/or case assignor cannot attend.
  • Attend and participate in PSD Threat Assessment Team when Social Casework Manager cannot attend.
  • Assist in the development and facilitation of a training curriculum for new hires in the HUB.
  • Assist the Social Caseworker Manager and/or case assignor on the development of a HUB community newsletter.
  • Assist in the development and maintenance of HUB webpage on the Google CYF website.
Knowledge, Skills, & Abilities:
  • Apply policies and procedures in performing the duties of the position in child welfare.
  • Work flexible hours, including holidays and weekends, when performing duties of positions.
  • Perform duties independently without close supervision.
  • Act as an official representative of the County in a professional manner with local, state, and national agencies and organizations.
  • Practices and techniques of interviewing and fact finding for possible concerns of abuse and neglect as well as crisis intervention.
  • Community resources including medical, mental health, nutrition, social, educational, financial, and human services.
  • General scope and application of laws (Colorado Children's Code, Volume VII) and regulations pertaining to Program Areas 4 & 5 and Adult Protection.
  • Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
  • Operation of standard office equipment including fax machines, copiers, and computers.
  • Communicate clearly and concisely, both verbally and in writing.
  • Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
  • Explain and apply program and division policies and procedures.
  • Provide professional customer service to clients and public.
  • Maintain sensitive and confidential information.
  • Effectively respond to conflict situations and people in conflict.
Qualifications:
  • Two years of experience in a directly related field or in the performance of similar duties and responsibilities.
  • Four years of experience doing the role of a full time intake specialist at the HUB.
  • High school diploma or GED required, supplemented by coursework in social work, psychology, criminal justice, or a related human services discipline. Equivalent to an Associate's Degree from an accredited college or university preferred.
  • Possession of, or ability to obtain, a valid Colorado Driver's License.