Senior Income Maintenance Technician
Provides information, coordinates benefits, and determines initial and ongoing eligibility for applicants/recipients of multiple public assistance programs and services within the Eligibility and Support Division of the Department of Human Services. Provides referrals for related resources and services to collateral departments and agencies as appropriate. Acts as a lead worker to review work and assist other Technicians in determining eligibility and clarifying rules.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
- Receives general supervision from the Income Maintenance Manager or a professional level supervisor.
- Exercises indirect supervision over other Income Maintenance Technicians and clerical employees.
- Provide lead accountability for other employees within work unit which may include scheduling, assigning, and reviewing work, instructing/training in work methods, and providing input into hiring and performance evaluation processes.
- Act as a resource or expert in program area, providing technical guidance to less experienced staff.
- Gather, assemble, and review information submitted by applicants and recipients regarding financial and non-financial criteria relevant to the initial and continuing eligibility for food stamps, categorical assistance, and/or medical assistance.
- Inform applicants/recipients of the relevant requirements and benefits of program for which they may have eligibility; assist applicants with completing forms and securing documents; notify applicants of appeal rights and procedures in response to notices generated by the computer.
- Approve or deny applicants based upon review of case information, in accordance with state statutes.
- Maintain a caseload of complex, confidential, and/or sensitive clients.
- Enter and update case/client information to maintain computer database records.
- Review monthly change reports for ongoing eligibility, and re-determine eligibility as required by applicable programs.
- Calculate income and resources based on program rules and regulations.
- Gather, request, and assemble written documentation to verify information provided and obtained through direct contact, collateral contact, phone contact, and home visits.
- Keep up to date and current on changes in laws and rules; communicate changes to unit staff; keep clients informed of changes in the laws or regulations that may affect them.
- Interpret and evaluate computer-generated data to determine accuracy and application to individual case processing; manually track and manage cases when computer system will not accept information.
- Review cases for appropriate interpretation and application of rules; prepare case information required for testimony and serve as representative at County and state evidentiary hearings or appeals; testify as necessary.
- Respond to and assist in resolving inquiries, complaints, and requests for information from clients, state, and collateral departments or agencies; provide information regarding eligibility; research various sources for additional information; refer clients and public to related services and programs for financial, social, educational, residence, or other resources.
- Determine the need for recovery of funds or referral for fraud investigation.
- Prepare written correspondence for County or state level dispute resolution processes or hearings; serve as a Dispute Resolution officer; conduct hearings.
- Prepare and present program information to outside agencies for educational or promotional purposes.
- Provide administrative support for assigned program including, but not limited to, maintaining records, verifying accuracy of records, and compiling statistics and figures.
- May assume supervisor duties for the Income Maintenance Manager on a temporary basis and as assigned.
- Review unit cases for approvals, quality of work, and appropriate rule application; mediate on cases involving a discrepancy of rules.
- Participate in various committees and boards related to program activities and responsibilities.
- Facilitate Administrative Law Judge hearings.
- Perform other duties as appropriate or necessary for performance of the job.
Knowledge, Skills, & Abilities:
- Scope and application of rules and regulations related to eligibility determination, appeal processes, and administrative hearing processes within local, state, and federal public assistance programs.
- Basic supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Community resources and referral systems including medical, social, educational, financial, and residential.
- Principles and concepts of human behavior.
- Methods and techniques of interviewing and crisis intervention.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Organize material and present information clearly and concisely in verbal and written form.
- Effectively respond to conflict situations and people in conflict.
- Interpret and apply rules, regulations, policy, and procedures.
- Provide professional customer service to clients and public.
- Maintain sensitive and confidential information.
- Perform duties independently without close supervision.
- Perform basic mathematical calculations including percentages.
- Accomplish the assigned workload in a timely manner and meet established performance standards and objectives.
- Attend seminars, workshops, classes, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Four years experience in a directly related field including one year of experience equivalent to that of an Income Maintenance Technician II in Larimer County, or in the performance of similar duties and responsibilities in a human services program.
- High school diploma or GED required.
- Possession of, or ability to obtain, a valid Colorado Driver's License.