Senior Child Support Technician
Senior level in a series of child support jobs. Provides complex and confidential case management services in the establishment or enforcement of paternity and child support orders, medical support, child support arrears, spousal maintenance, and public assistance debt pursuant to state and federal regulations. Acts as a lead worker over specialists and support staff in a child support program or unit.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Exercises no direct supervision, may exercise indirect supervision over Lower level technical and clerical staff.
- Receives direct supervision from Child Support Manager.
- Serve as the program resource for resolving difficult or complex case situations, preparing special reports, advising area managers and staff, attending meetings on behalf of the area, and speaking as a representative of the office.
- Coordinate with supervisor to establish, implement, and monitor training needs for staff.
- Provide lead accountability for other employees within work unit which may include scheduling, assigning, and reviewing work, instructing/training in work methods, and providing input into hiring and performance evaluation processes.
- Review cases for accuracy and assist Specialists in understanding processes and procedures, and in strategizing complex or difficult cases.
- Review difficult or unusual cases, court orders, paternity issues, and/or conflicting information requiring interpretation and explanation of policies and procedures.
- Attend pre-court staffing of cases and act as a liaison between Specialists, attorneys of record, the County Attorney, and supervisor.
- Manage a caseload of complex and confidential child support establishment or enforcement cases.
- Prepare and present legal documentation and correspondence to clients, attorneys, and the court.
- Provide clients, staff, public, and collateral agencies information regarding program and division services; respond to client inquiries and complaints.
- Update subordinate staff on current issues, laws, and regulations regarding welfare reform and ensure compliance with same.
- Compile and prepare statistical records and reports.
- Oversee and provide coverage to maintain workflow of unit; make recommendations for procedures related to office workflow, performance and efficiency of unit, and increasing child support collections.
- Participate in various committees and boards related to program activities and responsibilities.
- Attend child support specific training.
- Performs other duties as assigned appropriate or necessary for performance of the job.
- Ability to interpret and present procedures, reports, and other information, both verbally and in writing.
- Excellent interpersonal and public speaking communication skills.
- Ability to work with and deescalate disruptive or unruly clients.
- Ability to exercise independent judgment and determine appropriate action to be taken within specific County and federal statues, rules, and guidelines.
- Principles, practices, and objectives as related to case management, child support enforcement, and judicial court processes in a child support or welfare reform program.
- Scope and application of laws, rules, and regulations pertaining to welfare reform including child support, social security, Aid to Dependant Children (ADC), and public assistance eligibility.
- Legal terminology.
- Methods and techniques of interviewing, negotiating settlements, and collections.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Maintain sensitive and confidential information.
- Perform duties independently without close supervision.
- Research and gather information and documentation, evaluate situations, and determine the appropriate legal actions.
- Organize material and present information clearly and concisely in verbal and written form including preparing and presenting case information to the courts.
- Mediate conflicts and negotiate settlements.
- Perform basic mathematical calculations including percentages.
- Associates degree with course work emphasis in Human Services, Human Behavioral Science, Paralegal or a related field, or equivalent education and experience.
- Possession of, or ability to obtain, State Administrative Process Action certification (APA).
- Bachelor's Degree preferred.
- Five years of related experience, minimum of two years of directly equivalent to a Child Support Specialist II.
- Standard Office Environment.
- Office equipment such as computer, projector, copier, fax etc.