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Description Detail

Senior Case Manager

Min Hourly Max Hourly Min Monthly Max Monthly Min Salary Max Salary
$19.74 $27.64 $3,421.53 $4,790.84 $41,064.00 $57,490.00

Description

Duties

The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.

  • Receives general supervision from the Program Manager.
  • Exercises indirect supervision over other Case Managers and clerical employees.
  • Provide instruction and training to new employees on conducting assessments, developing care plans, prior authorizations, and other documents; accessing and utilizing program regulations; following state and County procedures for obtaining and funding services for clients, monitoring service delivery, utilizing the state automated system for long term care, and documenting contacts and case activity.
  • Review case records for accuracy in meeting state and County regulations, timelines, and procedures.
  • Provide lead accountability for other employees within work unit, which may include scheduling, assigning and reviewing work, and providing input into hiring and performance evaluation processes.
  • Act as a resource or expert in long term care services program area, providing technical assistance and support to other employees in the unit.
  • May maintain a caseload of complex, confidential, and/or sensitive clients.
  • Enter and update case/client information to maintain computer database records.
  • Assist lower-level case managers in correcting errors, managing complex cases, and developing strategies for meeting compliance standards. May fill in for lower-level staff on their workloads during extended absences or at times of higher workloads.
  • Respond to and assist in resolving inquiries, complaints, and requests for information from clients, state, and collateral departments or agencies; provide information regarding long term care services; research various sources for additional information; refer clients and public to related services and programs for financial, social, educational, residence, or other resources.
  • Identify training issues based on case record reviews, develop and present training for the unit on problematic or new regulations or procedures.
  • Provide input into the performance evaluation process by tracking data and compiling and preparing reports based on case record reviews.
  • May assume supervisor duties for on a temporary basis and as assigned.
  • Prepare and present program information to community agencies to educate them on the program processes and requirements.
  • Develop and maintain professional contacts with other County departments, staff, and collateral agencies to make appropriate referrals and coordinate services and information flow.
  • Attend seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals, attend association and professional meetings, and otherwise maintain contacts with professionals to facilitate exchange of information.
  • Perform other duties as appropriate or necessary for performance of the job.

Knowledge, Skills, & Abilities:

  • Principles, practices, and objectives as related to case management including assessing needs, evaluating individual situations, and designing treatment plans for clients.
  • Advanced methods and techniques of casework including in-depth therapeutic approaches, affecting changes in behavior, and diagnostic assessment.
  • Scope and application of laws and regulations pertaining to Medicaid/Medicare benefits and services.
  • Medical terminology, diagnoses, medications, treatments, and the effects on functioning ability.
  • Scope and application of laws and regulations pertaining to specific program clients.
  • Program related resources in the community related to.
  • Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
  • Communicate clearly and concisely, both verbally and in writing.
  • Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
  • Counsel families and/or individuals regarding individual care plans and impact of long term care.
  • Employ various therapeutic modality techniques.
  • Maintain sensitive and confidential information in each case.
  • Effectively respond to conflict situations and people in conflict, including physical exertion to handle unstable adults if necessary.
  • Prioritize, organize, and perform work in a timely manner and meet established performance standards and objectives.
  • Provide professional customer service to clients and public.
  • Creatively solve problems and make decisions affecting short and long term care.
  • Perform duties independently without close supervision.
  • Update and assess changing needs of client and incorporate changes into treatment plans.
  • Act as an official representative of the County in a professional manner with local, state, and national agencies and organizations.
  • Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.

Qualifications:

  • Three years of progressively responsible experience in a related field including one year performing professional social casework, case management, or directly related work, after obtaining Bachelor's Degree.
  • Equivalent to a Bachelor's Degree from an accredited college or university with major coursework in Psychology, Sociology, Social Work, or a related Human Behavioral Science field.
  • Maintain continuing education hours annually or as required.
  • Possession of, or ability to obtain, a valid Colorado Driver's License.

Background Image: Loveland Bike Trail by Sharon Veit. All rights reserved.