Senior Business Process Analyst
The Senior Business Process Analyst analyzes, designs, develops, proposes, and manages internal and external processes, methodologies, and strategies for Divisions and the Enterprise. Performs complex process analysis, documents existing processes, and presents recommendations based on best practices. Lead quality assurance reviews and audits of deliverables produced by Division or Enterprise personnel to insure that process and procedures (i.e. TQM - Total Quality Management, Change Management, Project Management, Service Management, Process Improvement, and other Best Practices) are followed per policy and to educate staff in the use of the standard methods and best practices. Act as the County's methodologist, performance coach and change agent to provide consistency of quality improvement and control of processes adopted by the County and Divisions. Create, improve, document, and recommend policies and procedures to improve efficiency and quality within a Division and across the Enterprise. Respond to County Department's requests for process improvement, organizational development, performance coaching and change management for the benefit of the County.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from the Department Head.
- Receives indirect supervision from the Assistant County Manager.
- Exercises no supervision.
- Identify, analyze, develop, implement, and maintain various methodologies, standards, and processes to improve the quality of County products and services.
- Participate in systems and organizational development efforts as needed to provide input and educate on a methodologies' use within a project team or process improvement effort.
- Audit deliverables produced by the team to verify that they align with the methodological approach to the project and that they further the progress of the project.
- Provide training and orientation for division and county-wide staff in the use of methodologies, procedures, and best practices.
- Evaluate and document inefficiencies and/or gaps in existing processes and recommend specific improvements. For example: Interview staff to evaluate the indicators used to measure success in the use and acceptance of standards and best practices to determine if improvements are warranted.
- Collaborate and mentor Business Analysts and other Division and County functional staff to educate on how standard methodologies are used and to assist on special projects to map current business processes to provide a foundation for improving their business processes and services.
- Lead change management efforts to help mitigate the impact of people, process, and technology changes to the County's business services. Develop change management strategies based on situational awareness of the details of the change and the groups being impacted by the change.
- Compose reports and updates to support quality assurance efforts and to provide management information.
- Build strong relationships with stakeholders.
- Identifie business strengths and weaknesses and suggests areas of improvement.
- Identify potential people-side risks and anticipate points of resistance and develop specific plans to mitigate the change.
- Drive and challenge the business to fund and execute change plans.
- Perform other duties as appropriate or necessary for performance of the job.
- Considerable knowledge of business and technical requirements, analysis, business process modeling, data modeling, and systems design related to system implementation and serving as a member of a project team.
- Considerable knowledge of systems and service development and support procedures, methods, and practices.
- Considerable knowledge using the systems development life cycle to document and implement small or large projects.
- Considerable knowledge and experience with the principles of process quality assurance.
- Considerable knowledge and experience in requirements gathering techniques and tools (use case, flow charts, and business process flow diagrams).
- Considerable knowledge and experience with project management methods and techniques including work breakdown structure, estimating, scheduling, resource balancing, and the use of common project management software tools.
- General knowledge and experience developing systematic and manual operations procedures.
- General knowledge of federal, state, or local government business.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Provide direction, mentoring, problem solving assistance, and process training for the County and committees such as the Technical Advocacy Board, Standards Board, Lean Team, Resource Allocation Committee, Customer Boards and Business Analysts.
- Organize and prioritize multiple tasks and meet deadlines.
- Mentor and provide direction to cross-functional and technical team members to perform quality assurance reviews of methods and procedures.
- Proficient in use of personal computers and all software standards in use by Larimer County such as Current Personal Computer Standard, Support Central Work Request Management System, MS Windows, Visio Flowcharting, current MS Office Suite, Project Management Software - MS-Project, Google E-mail and Apps, Mind Map, Internet Explorer, Google Chrome and other current standards.
- Proficiency in applying the general functions of the following tools and methods are required to review the development of large and/or complex systems: Project Management Methodologies, System Development Life Cycle Methodologies, and Software Quality Assurance methods.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Over seven years experience in systems and organizational development, systems analysis, methodology management, business process analysis, and/or Project Management.
- Bachelor's degree (or equivalent) in Information Systems, Computer Science, Engineering or a related field is required. Training and certifications in process methodologies including TQM and Six Sigma is strongly recommended.
- Desired Certifications or some combination of the following: Six Sigma certification, TQM - Total Quality Management, Mentoring/Coaching, Leadership Development, Change Management, Process Improvement and/or Project Management Certification.
- SEDENTARY - Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of time.
- Standard Office Environment - Office equipment such as computer, projector, copier, fax etc.