Senior Assistance Program Technician
Provides support functions for various subsidy and financial assistance programs, such as, the Low Income Energy Assistance program. Determines eligibility for these programs through interviews and verification of information. Provides educational information on programs and refers applicants to other agency or community resources for other services. Maintains a caseload of confidential cases. Acts as a lead worker to review work and assist other Technicians in determining eligibility and clarifying rules.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
- Receives general supervision from the Income Maintenance Manager.
- May exercise indirect supervision over other lower-level technicians within the assigned unit.
- Provide lead accountability for other employees within work unit, which may include scheduling, assigning and reviewing work, instructing/training in work methods, and providing input into hiring and performance evaluation processes.
- Act as a resource or expert in program area, providing technical guidance to less experienced staff.
- Assist applicants in completing forms; gather, assemble, and review information submitted by applicants; secure required documentation and verification.
- Approve/deny applications based on program eligibility criteria.
- Calculate income based on program rules and regulations.
- Refer customers to other programs and community resources as appropriate for nutritional, educational, social, residential, and financial assistance.
- Maintain a caseload of confidential or sensitive cases.
- Keep clients informed of changes in the laws or regulations that may affect them.
- Enter and update case/client information to maintain computer database records.
- Coordinate program benefits and information with other units and entities as needed.
- Conduct informational sessions on program guidelines, options, and available resources to the public, providers, and clients.
- Determine the need for recovery of funds or referral for fraud investigations.
- Initiate fraud referrals and recoveries when inappropriate benefits have been issued as a result of agency, provider, or client error; prepare referral forms and make documentation available to investigators.
- Provide general assistance to providers to maintain cooperative relationships; direct difficult issues to appropriate resources for assistance and resolution such as payment issues, requests for information, or program termination.
- Conduct outreach activities related to program area such as making presentations to the community, assisting in the creation of marketing materials, and occupying informational booths at various local events.
- Participate in various committees and special projects related to program activities and responsibilities.
- May assume supervisor duties for the unit Income Maintenance Manager on a temporary basis and as assigned.
- Prepare case information required for testimony and serve as representative at County and state evidentiary hearings or appeals; testify as necessary.
- Research problems and make recommendations to resolve issues.
- Make recommendations to unit and program on policies and procedures.
- Perform other duties as appropriate or necessary for performance of the job.
Knowledge, Skills, & Abilities:
- Scope and application of rules and regulations related to eligibility determination within public assistance programs.
- Basic supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Community resources and referral systems including medical, social, educational, financial, and residential.
- Principles and concepts of human behavior.
- Methods and techniques of interviewing.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Organize material and present information clearly and concisely in verbal and written form.
- Effectively respond to conflict situations and people in conflict.
- Interpret and apply rules, regulations, policy, and procedures.
- Provide professional customer service to clients and public.
- Maintain sensitive and confidential information.
- Perform duties independently without close supervision.
- Perform basic mathematical calculations including percentages.
- Accomplish the assigned workload in a timely manner and meet established performance standards and objectives.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Four years experience in a directly related field including one year of experience equivalent to that of an Assistance Program Technician II in Larimer County, or in the performance of similar duties and responsibilities in a human services program.
- High school diploma or GED required.
- Possession of, or ability to obtain, a valid Colorado Driver's License.