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Description Detail

Seasonal Entrance Station Assistant

Min Hourly Max Hourly Min Monthly Max Monthly Min Salary Max Salary
$8.00 $22.08 $1,386.64 $3,827.13 $16,640.00 $45,926.00

Description

Work Schedule:
Entrance Station Assistant:

  • This position requires weekends, evenings, and holidays. Work schedules are subject to change depending on weather and visitation.

Visitor Center Assistant:

  • Work schedule is 7:45 am to 4:45 pm, Monday through Friday.

Entrance Station Supervisor:

  • This position requires weekends, evenings, and holidays. Work schedules are subject to change depending on weather and visitation.

Accounting Clerk:

  • 16 to 24 hours per week, depending on workload, weekdays, between the hours of 8 am and 4:30 pm.

Seasonal Education Program Technician:

  • 40 hours per week, Tuesday - Saturday.  Occasional evening hours required.

Duties

The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.

Common Duties & Responsibilities for Entrance Station Assistant, Entrance Station Supervisor, and Visitor Center Assistant

Park Permit Sales:

  • Sell park permits to visitors.
  • Complete shift reports. Report number and type of permits sold and monies collected.
  • Prepare bank deposits.
  • Operate calculator, credit card terminal, and/or check converter.
  • Follow procedures in keeping permits, cash, checks, and credit card receipts secure.

Customer Service:

  • Greet a wide variety of park visitors in a friendly, welcoming, and helpful manner. Communicate effectively with a wide diversity of individuals and groups.
  • Provide information to visitors on recreation opportunities in the county's parks and open lands, campgrounds, permit fees, trails, parking, picnic areas, and boat ramps.
  • Provide information to visitors on park regulations, procedures, and policies. Provide directions as needed.
  • Refer visitors to camphosts, rangers, and other staff as needed.

Other:

  • Perform minor maintenance and cleaning of entrance stations or Visitor Center or other park areas, as assigned.
  • Perform opening procedures for entrance stations or Visitor Center at the beginning of shifts and secure and lock at shift-end.

Additional Duties & Responsibilities
Entrance Station Assistant:

  • Keep supply of needed office and other supplies at entrance stations and make timely requests to Entrance Station Supervisor to replenish materials as needed.
  • Fill in as Visitor Center Assistant as needed.

Visitor Center Assistant:

  • Act as receptionist; answer the department's main phone line, screen and direct calls. Provide administrative support services to department staff.
  • Complete special administrative projects as needed.
  • Maintain inventory and order office supplies and other supplies as needed.
  • Schedule and coordinate meetings and appointments as assigned.
  • Perform data entry into various computerized databases.
    Sort and distribute mail.

Entrance Station Supervisor:

Supervise Entrance Station Assistant staff:

  • Interview, hire, train, and schedule Entrance Station Assistants.
  • Complete and submit Employee Status Change paperwork for Entrance Station Assistants.
  • Conduct mid-season and end-season evaluations on Entrance Station Assistants.
  • Oversee shift reports of Entrance Station Assistants and Camphosts.
  • Assist Entrance Station Assistants with any problems or questions.
  • Process special events.
  • Serve as liaison between Accounting Clerk and Entrance Station Assistants and Camphosts related to shift reports.

Coordinate campground reservations system:

  • Check and run daily and weekly reports from reservation system.
  • Print and distribute reservation reports and cards.
  • Work with Camphosts to alleviate any reservation problems and work as point of contact for reservation company for needed updates and changes.
  • Assist in the processing of special events and group use events.
  • Fill in as Entrance Station Assistant as needed and perform all of the duties of an Entrance Station Assistant.
  • Fill in as Visitor Center Assistant and perform all of the duties of a Visitor Center Assistant.

Accounting Clerk:

  • This position centers around ensuring accurate recordkeeping in the sale of park permits using the permits database and the campground reservation system
  • Review the shift reports of vendors who enter sales on the permits database. Research any discrepancies, make any corrections, and notify these staff members of any discrepancies and corrections. Print weekly cumulative reports of each of these internal vendors' sales.
  • Enter into the permits database manual shift reports from vendors who don't have access to the permits database. Research any discrepancies, make any corrections, and notify vendors of any discrepancies and corrections. Print weekly cumulative reports for Camphosts and monthly cumulative reports for outside vendors.
  • Make sure that Entrance Station Assistants complete shift reports after every shift, Rangers weekly, and outside vendors monthly and send reminders.
  • Weekly: File shift report related paperwork, back up permits database, print permit revenue report and overage/shortage report.
  • Run and review comprehensive sales reports monthly.
  • Create spreadsheets of permit revenue comparison between districts and overage/shortage reports periodically; at the minimum after Memorial Day, Independence Day, after July month-end, and Labor Day. Analyze these reports and notify supervisors.
  • Keep logs of voice mails from permit-selling staff related to credit card sales. Match this information to bank's credit card sales records.
  • Match bank receipts of deposits made by permit-selling staff to their shift reports.
  • Other duties and projects to support administrative and accounting staff.
  • Perform other duties as appropriate or necessary for performance of the job.

Seasonal Education Program Technician:

  • Participate in community natural resource education organizations.
  • Recruit and coordinate organizations with existing educational programs to use Larimer County's parks and open spaces as their "classroom" to learn about the natural environment.
  • Coordinate, and organize the Volunteer Naturalist program including collaboration with the Department Volunteer Coordinator and other staff, outside agencies, and schools as appropriate.
  • Establish, implement, and coordinate summer campground program series.
  • Manage, schedule, and market nature hikes and fieldtrips for schools, community groups, and the general public including marketing and press releases as needed.
  • Assist in volunteer recognition events and new volunteer trainings.
  • Assist with field supervision of volunteers in Parks and Open Spaces and visitor services program as appropriate.
  • Perform other duties as appropriate or necessary for performance of the job.

Knowledge, Skills, & Abilities:

Common Knowledge, Skills, and Abilities for Entrance Station Assistant, Entrance Station Supervisor, and Visitor Center Assistant

Cashiering Skills

  • Basic mathematical computations of addition, subtraction, multiplication, and division.
  • Ability to use a calculator and a credit card terminal.
  • Ability to keep accurate sales records.

Customer Service Skills

  • Strong customer service background and skills.
  • Knowledge of the county's parks and open lands and the rules of recreating on them and the ability to convey this information to inquiring visitors.
  • Ability to skillfully address and resolve visitor issues when appropriate and to refer these issues to rangers and Entrance Station Supervisor when necessary.
  • Operate as the frontline representative of the Natural Resources Department.
  • Communicate effectively both orally and in writing.

Operations Support Skills

  • Establish and maintain effective working relationships with other county employees, representatives of other agencies and organizations, and members of the community.
  • Learn and apply the operating rules and procedures of the Natural Resources Department.
  • Learn and understand the organization and operation of the County and outside agencies as necessary.
  • Follow written and verbal instructions.

Administrative Support Skills

  • Operate office equipment such as computer, copier, printer, fax machine, multiple phone lines, scanner, shredder, postage scale, radio communications, and laminator.
  • Compile and maintain accurate records and files.

Additional Duties & Responsibilities
Visitor Center Assistant

  • Ability to handle multiple phone lines and walk-in customers.

Entrance Station Supervisor:

  • All of the knowledge, skills, and abilities for the Entrance Station Assistant position and Visitor Center Assistant position apply.

Accounting Clerk:

  • Ability to do 10-key by touch.
  • Knowledge of basic accounting principles and financial recordkeeping practices.
  • Learn and understand park permit recordkeeping systems.
  • Perform basic mathematical computations of addition, subtraction, multiplication, and division.
  • Create basic spreadsheets in Microsoft Excel.
  • Compile and maintain a variety of records and files.
  • Communicate clearly and concisely, both verbally and in writing.
  • Follow written and verbal instructions.
  • Establish and maintain effective working relationships with other County employees and volunteers, outside vendors, representatives of other agencies and organizations, and members of the community.

Seasonal Education Program Technician:

  • Local plant and animal communities, conservation biology, threatened and endangered species, and natural ecosystem processes.
  • Volunteer management, including the ability to train, supervise, and maintain volunteers.
  • Strategies and designs of effective training and development of programming.
  • Effective public speaking skills.
  • Various computer software applications including Word, Excel, PowerPoint, and Access, as well as desktop publishing software.
  • Develop and modify work procedures, methods, and processes to improve efficiency.
  • Effectively organize and coordinate complex scheduling of simultaneous projects and/or programs at multiple locations and with numerous volunteers.
  • Perform duties independently without close supervision.
  • Communicate clearly and concisely, both verbally and in writing.
  • Work some evenings and weekends.
  • Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.

Qualifications:
Entrance Station Assistant:

  • Six months cashiering experience is desired.
  • One year of customer service experience is desired.
  • High school diploma or GED is desired.

Visitor Center Assistant:

  • Six months cashiering experience is desired.
  • One year of customer service experience is desired.
  • One year of administrative experience is desired
  • Intermediate level proficiency with Microsoft Word and Excel is desired.
  • High school diploma or GED is required.

Entrance Station Supervisor:

  • All of the qualifications for the Entrance Station Assistant and Visitor Center Assistant position apply.
  • A minimum of one year experience as an Entrance Station Assistant is desired.
  • Intermediate level proficiency with Microsoft Word and Excel is desired.
  • CPR and First Aid certification is desired.

Accounting Clerk:

  • One year of experience in maintaining financial and statistical records in the performance of similar duties and responsibilities.
  • High school diploma or GED is required.
  • Coursework in accounting and business practices is desired.

Seasonal Education Program Technician:

  • One year of experience in a directly related field or in the performance of similar duties with experience in the supervision of volunteers.
  • Equivalent to an Associate's degree or higher from an accredited institution with coursework in Environmental Education/Interpretation, Natural Resource Management, Ecology, Range Science, or other closely related field preferred.
  • High School diploma or GED required.
  • Possession of, or ability to obtain, CPR and First Aid certifications within six months of date of hire.

Physical Requirements:
Entrance Station Assistant

  • Work at a fast pace to respond to customer needs.
  • Sit and stand up repeatedly to assist drive-through visitors through a service window.

Visitor Center Assistant

  • Work at a fast pace to respond to customer needs.
  • Lift up to 30 pounds.
  • Sit or stand for long periods 

Entrance Station Supervisor

  • Work at a fast pace to respond to customer needs.
  • All physical requirements for the Entrance Station Assistant and Visitor Center Assistant apply.

Accounting Clerk

  • Sit and use a computer for long periods.

Seasonal Education Program Technician:

  • Lift at least 50 lbs
  • Walk great distances over uneven or rough terrain
  • Work outdoors in variable weather conditions

Work Environment:
Entrance Station Assistant

  • Public contact.
  • Work alone in small entrance stations outdoors, with air conditioning, bathroom facilities, telephone, and communications radio.

Visitor Center Assistant

  • Public contact.
  • Office environment.

Entrance Station Supervisor

  • Public contact.
  • An Entrance Station Supervisor's day may be spent outdoors assisting visitors, driving between entrance stations, assisting staff at entrance stations, and also at the Visitor Center.

Accounting Clerk

  • Office environment.

Seasonal Education Program Technician:

  • Office environment.
  • Outdoors working with public and volunteers.

Background Image: Rocky Mountain National Park by Sue Burke. All rights reserved.