Recovery Agent II/Human Services
Performs technical and administrative work in evaluating and collecting unpaid accounts receivables due the Department for various public assistance overpayments.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from a professional level supervisor or program manager.
- Exercises no supervision.
- Review and enter new cases into the appropriate computer system upon referral from Technicians, Caseworkers, Investigators, or accounting staff; check for accuracy and correct determination.
- Locate and contact debtors and explain debt; establish repayment schedule if possible.
- Monitor payment schedule for repayment of debts in database; run daily reports on debt repayments.
- Obtain and maintain records from a variety of databases and systems.
- Take progressive collection actions based upon attempts to recoup monies due including attaching wages, filing liens, or offsetting state and federal taxes.
- Prepare and present legal documents such as subpoenas, summons, complaints, and writs of garnishment to the Assistant County Attorney for approval; file legal documents with clerks of the County and/or District Courts.
- Review and monitor restitution orders; work with the Courts to ensure restitution orders are complied with and money is being distributed correctly; recommend revocation of deferred sentences as appropriate in cases of non-compliance
- Testify in administrative and judicial hearings to defend and recover debts.
- Act as Hearing Officer for County level dispute resolution hearings.
- Perform other duties as appropriate or necessary for performance of the job.
- General understanding of public assistance programs, criteria, and verification necessary for eligibility of these programs.
- Standard bookkeeping practices and methods including accounts receivable and journal entries.
- Methods and techniques of research, data collection, and report preparation.
- Scope and application of laws and regulations pertaining to collections, criminal and civil processes, and filing requirements in a public assistance debt recovery program.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Generate correspondence to notify debtors of actions to be taken.
- Organize material and present information clearly and concisely in verbal and written form.
- Review records from a variety of sources to determine facts and course of action on individual cases.
- Accomplish the assigned workload in a timely manner and meet established performance standards and objectives.
- Evaluate accounts and determine likelihood of collection.
- Perform duties independently without close supervision.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Two years of experience in public assistance programs, child support, collections, or a directly related field or in the performance of similar duties and responsibilities including one year equivalent to that of a Human Services Recovery Agent I in Larimer County.
- Equivalent to an Associate's Degree from an accredited college or university in a general field or studies.
- Licensed (Chartered) Notary.
- Possession of, or ability to obtain, a valid Colorado Driver's License.