Supervises a major clerical support unit of the Assessor's Office. Participates in the work of assigned clerical staff as well as supervises, trains, and evaluates assigned staff.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general guidance from the Assessment Support Manager.
- Exercises direct supervision over assigned clerical staff.
- Exercise direct, first-level supervision of positions, employees, operations, and activities within the Reception Section; may include coordinating staff training, assigning and reviewing work, participating in the interview and selection process, making recommendations that impact pay, status, and disciplinary action, evaluating performance independently or in conjunction with a higher-level supervisor/manager, and approving time off.
- Supervise and coordinate the customer service area and clerical support unit of the Assessor's Office that may work with subdivisions, micrographics, computer review, or computations.
- Research, interpret, and explain state and local standards and requirements.
- Process a variety of changes into the Assessor's computerized database system including the addition of annexation plats, new subdivision plats, exemptions, and dedications of property as well as tax district changes and the vacating of properties.
- Review and verify all changes made on the Assessor's roll including straight transfers, property split outs, legal changes and corrections, and value changes.
- Confer and correspond with taxpayers, providing information and resolving complaints.
- Oversee the maintenance of plat books that includes the preparation of documents for scanning and/or microfilming.
- Research records, legal descriptions, maps, and archive files for specific information requested by professional and technical staff.
- Process, check, and verify data entered into the County software program by assigned staff including square footage computations of dwellings and completed scale drawings.
- Supervise the completion and forwarding of local assessment rolls and statistical reports to County, state, and federal offices.
- Provide customer service in person and by telephone, processing and completing requests from the public and government agencies or referring client to appropriate department or staff.
- Understand bookkeeping and accounting-related entries in order to evaluate and make assessment decisions.
- Coordinate Assessor's Office activities with other County departments and with outside agencies.
- Provide support in other sections of the Assessor's Office as assigned.
- Perform other duties as appropriate or necessary for performance of the job.
- State and County laws and regulations pertaining to the Office of the Assessor and departmental policies and procedures
- Principles, practices, and objectives related to assessing and appraising.
- Work with mathematical formulas, percentages, fractions, and interest.
- Correct English usage, spelling, grammar, and punctuation.
- Standard and customized computer software programs used by the Assessor's Office and in other related government departments.
- Reading and interpreting assessment documents and mapping procedures that include mechanical or geometric drawings.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Communicate effectively, both verbally and in writing.
- Effectively respond to conflict situations and people in conflict.
- Plan, organize, direct, and coordinate the work of others.
- Read and interpret legal documents, abstracts, and legal descriptions.
- Analyze situations accurately and adopt an effective course of action.
- Accomplish the assigned workload by established timelines.
- Provide professional customer service to clients and public.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Maintain continuing education hours annually or as required.
- High School diploma or GED required supplemented by training in an appropriate technical field, management, personnel supervision, or related field.
- Four years of experience similar to an Assessment Specialist or in a directly related field that includes a minimum of one year of lead/supervisory experience.