Coordinates and provides client or public services for an assigned County program.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from a department or program manager or supervisor.
- Exercises indirect or direct supervision over paraprofessional, temporary or seasonal staff, student interns, and/or volunteers.
- Coordinate and administer program services within established guidelines and policies and typically in compliance with program grant objectives.
- Provide direct client or public service and assistance; conduct training or educational programs.
- Evaluate program effectiveness, assess the needs of the community, and recommend improvements to program procedures and services to meet those needs.
- Provide lead accountability for other employees, temporary or seasonal staff, student interns, and/or volunteers within the department or program, which may include scheduling, assigning, and reviewing work, instructing/training in work methods, and providing input into hiring and performance evaluation processes.
- Conduct marketing efforts to promote public awareness and education on program services including preparing articles for newsletters and press releases, developing and distributing brochures, developing outreach plans, and making presentations to community groups and collateral agencies.
- Coordinate program activities and services with other County departments and divisions, community groups, and collateral agencies; develop community resources.
- Act as a liaison for assigned program to related programs and the public.
- Respond to complaints and requests for information and act as technical and referral source for clients and public regarding assigned and related programs and services.
- Participate in various committees and boards related to program activities and responsibilities.
- Interpret department and program policy and procedures.
- Compile and maintain program records and statistics and prepare reports related to program activities and services; monitor program budget and grants; participate in budget development.
- Perform other duties as appropriate or necessary for performance of the job.
- Principles, practices, and techniques of program development and administration.
- Scope and application of laws and regulations pertaining to the assigned program and related functions.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Record keeping and reporting procedures.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Provide professional customer service to clients and public.
- Perform effective public speaking to groups of varied interests and backgrounds.
- Provide in-depth information related to assigned program.
- For Parks and Open Lands Only: Perform CPR and respond in a medical emergency.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Three years of experience in a directly related field or in the performance of similar duties and responsibilities.
- Equivalent to a Bachelor's Degree from an accredited college or university with major coursework in Human Services, Education, Business or Public Administration, or a field directly related to the program area.
- Possession of, or ability to obtain, a valid Colorado Driver's License.
- For Parks and Open Lands Only: Possession of, or ability to obtain CPR and First Aid certifications by date of hire.