Program Assistant II
Provides a variety of responsible human services and client assistance in support of a health or human service program.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from higher level technical, professional, or administrative staff.
- Exercises no supervision.
- Interview potential clients to obtain background information and assess health and human services needs.
- Provide an explanation of program services and benefits to potential clients.
- Enroll eligible clients into program and assist clients in completing applications and enrollment forms; check for accuracy and process applications and appropriate documents and forms.
- Assist in developing a plan to meet the needs of individual program clients including medical, nutritional, educational, transportation, and related services.
- Refer clients to appropriate community providers, other department or County programs, and collateral agencies for services to meet needs of client.
- Assist client in obtaining services by coordinating appointments, advocating or translating for client, and providing or making referrals for transportation; follow up and assess client compliance with program; arrange additional services as needed.
- Respond to client complaints and requests for information; refer to appropriate staff, County departments/programs, community groups, or outside agencies.
- Coordinate program services with other agencies and departments.
- Perform administrative work in support of the program including maintaining and updating client records, and processing applications, enrollment forms, and related paperwork.
- Maintain statistical records and reports related to program.
- Respond to inquiries from providers, other County departments, outside agencies, and the public; provide program related information; resolve routine issues.
- Participate in educational and informational activities such as community fairs, special events, and related boards and committees.
- Attend meetings, conferences, and workshops as assigned.
- Perform other duties as appropriate or necessary for performance of the job.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Provide professional customer service to clients and public.
- Operation of standard office equipment including fax machines, copiers, and computers.
- Modern office practices and procedures.
- Record keeping and reporting procedures.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Guide participants according to established program guidelines.
- Refer clients to other staff, departments, and agencies as appropriate.
- Evaluate and implement program policies and procedures.
- Cultural and social values of assigned clientele.
- Principles of human behavior.
- County health and human services programs and services.
- Available community resources including medical, nutritional, social, educational, and financial.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- High School diploma or GED required. Additional coursework or training in human services preferred.
- One year of experience in a directly related field or in the performance of similar duties and responsibilities.
- Must possess a valid Colorado Driver's License and provide dependable transportation.
- Bilingual (English/Spanish) skills preferred.