Investigator Technician I / HS
Performs confidential, technical, and administrative work in the prevention, detection, and investigation of fraud in a variety of public assistance programs in support of the Fraud Investigations and Recovery unit of the Department of Human Services.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives immediate supervision from the program manager and indirect supervision from investigators.
- Exercises no supervision.
- Review and research case files for completeness and accuracy of required documentation pursuant to department, County, and state regulations, policies, and procedures to assist in the investigation process.
- Collect and verify earnings and income sources within time periods in question.
- Serve as primary contact for the unit; provide general and routine information; respond to reported allegations of fraud/abuse from various sources; document allegations on investigation request forms; complete and process investigation requests.
- Open and close investigation files; assign case numbers; maintain, retrieve, and update files, records, and case information in database systems.
- Request and obtain pertinent documents and information from other County departments, agencies, and outside agencies for possible use in investigations based on types of allegations or request of the investigators.
- Obtain criminal histories and other information as required.
- Examine business and personal or public records and documents to establish facts and the authenticity of data obtained.
- Retrieve or obtain evidence as needed for investigations; develop an evidence storage and tracking system; maintain records for documentation of the chain of custody of evidence.
- Locate victims or witnesses pertinent to investigations.
- Perform customer service and reception duties for the unit; answer phone calls; respond to inquiries and requests for information as appropriate; refer calls to appropriate staff; take written messages.
- Provide file information including, but not limited to, addresses and employer information to assist law enforcement agencies with arresting recipients.
- Attend training programs to continue education and update of laws and regulations pertaining to fraud investigations and criminal and civil processes.
- Perform other duties as appropriate or necessary for performance of the job.
- General understanding of public assistance programs, criteria, and verification necessary for eligibility of these programs.
- Correct English usage, spelling, punctuation, and grammar.
- Operation of standard office equipment including fax machines, copiers, and computers.
- Modern office practices and procedures.
- Legal definitions and terminology.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Perform duties independently without close supervision.
- Review records from a variety of sources to determine facts on individual cases.
- Accomplish the assigned workload in a timely manner and meet established performance standards and objectives.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Two years of experience in a directly related field or in the performance of similar duties and responsibilities; experience in general clerical work, or a legal environment would be considered as qualifying.
- High school diploma or GED required.
- Possession of, or ability to obtain, a valid Colorado Driver's License.