Information Services Director
The Information Services Director acts as a mid-level manager in planning, organizing, directing, and reviewing the activities of the Information Services Section. The Director also makes suggestions and recommendations for long-range planning and objective goal setting as it relates to information technology. This person recommends strategic direction within the scope of available resources concerning the implementation and use of information systems and their respective technologies in support of the mission of the Larimer County Sheriff's Office as directed by the Sheriff and Command Staff.
The Director recommends policy to meet overall organizational goals, setting priorities for systems development and coordinating departmental user needs in an integrated approach to maximize the efficient, effective and economical application of technological and staffing resources, and contain costs. The Director performs other duties as directed by the Sheriff and the Command Staff.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time
- Receives general supervision from, and reports to, the Support Services Division Commander.
- Exercises direct supervision over the Sheriff's Office Computer Services Manager.
- Function with minimal direct supervision ensuring that decisions made and directions taken are consistent at all times with the directives of the Sheriff and Command staff and the mission and values of the Sheriff's Office.
- Develop and maintain the budget for the delivery of information technologies at the Sheriff's Office utilizing a thorough knowledge of sound financial and business practices as it relates to equipment and service acquisition, budgeting, funding, billing, and cost containment.
- Assign, direct and oversee the activities of the Computer Services Manager, ensuring adherence to established best practices, policies, procedures and standards. Administer or make recommendations for routine and complex personnel matters affecting subordinates.
- Possess and maintain a broad understanding of all functional aspects of the Sheriff's Office and the criminal justice system and strives to reduce or eliminate barriers for efficient interoperations throughout the Sheriff's Office and the criminal justice system.
- Provide technical expertise for the Sheriff's Office and its partners in the multi-agency enterprise including the strategic planning of the future direction of multi-agency enterprise systems.
- Ensure compliance with all county, state and federal regulations as it relates to the information systems technologies used by the Sheriff's Office. Act as the Criminal Justice Information Services (CJIS) security manager for the Sheriff's Office in compliance with the CJIS security manual.
- Act as the primary liaison for information systems at the Sheriff's Office. Build and maintain good relations between the Sheriff's Office, other county departments and other agencies and entities to include all federal, state, and local law enforcement agencies.
- Author and maintain, Intergovernmental Agreements (IGAs), Memorandums of Understanding (MOUs), Contracts, Service Level Agreements (SLAs) and maintenance agreements as they pertain to the Information Services Section and the Section's functions or as assigned.
- Develop and author systems and functional specifications, craft requests for proposals and purchase (RFI & RFP), and participate in county purchasing processes as appropriate..
- Act in various project management roles as needed or as directed by the Sheriff and Command Staff.
- Develop and maintain policy and procedure concerning the use of information systems and/or the delivery of information services at the Sheriff's Office and other local agencies that are affected by such systems.
- Ensure adherence to systems development life cycle (SDLC) methodologies and best practices whenever acquiring and/or developing information systems technologies.
- Develop plans in conjunction with other agencies in accordance with long and short-term multi-agency enterprise objectives. Direct software and hardware product evaluation, including planning, installation, testing, and technical support for the applications, local and wide area networks, help desk, and computer operations staff.
- Support departmental goals as required for the planning and implementation of strategies which provide for customer satisfaction, system availability, service levels, and support of the performance criteria. Follow problem tracking and verification processes that ensure a proactive and cost effective support.
- Primary responsibility for the planning and coordination of the county replacement plan as it relates to information technologies. Plan and organize the purchase and disposition of information technology hardware and software according to County standards.
- Serve as the Sheriff's Office representative on the customer advocacy board for the delivery of utility services from the Facilities and Information Technology Department (FITD) as needed or assigned.
- Investigate, evaluate and recommend new technologies applying to the systems, desktop support and management, network services, and office automation tools.
- Act as an advisor, as needed, concerning relationships with technology vendors to include evaluation, purchase, operations, and resolution of problems.
- Ensure the development and maintenance of a disaster recovery model for the Sheriff's Office and multi-agency information systems.
- Ensure the Sheriff's Office is in full compliance with all hardware and software license agreements.
- Obtain and maintain a working knowledge of the physical structures of the Sheriff's Office to include understanding of power systems, data systems, structural detail, and security systems.
- Plan, oversee the installation of, and administer agency wide security systems as directed by the Sheriff or Divisional Commander, advise other county departments or entities in the best practices for personal and corporate security.
- Attend Computer Steering Committee group meetings as needed or assigned.
- Perform other duties as assigned or necessary for performance of the job.
Knowledge, Skills, & Abilities:
- Knowledge of a broad range of information technologies including client/server computing environments, web technologies, imaging, workflow, email, etc.
- Project management experience to include a knowledge of project management methods and techniques including work breakdown structure, estimating, scheduling, resource balancing, variance analysis, and critical path.
- Knowledge of a broad range of operating systems including Microsoft Windows, client and server, Linux, VMWare, and Unix systems.
- Knowledge of a broad range of local and wide area network communications technologies.
- Familiarity with LEAN, AGILE and ITIL concepts.
- Demonstrated knowledge of current and emerging technologies.
- Experience with change management, customer relationship management and ticketing systems.
- Knowledge of performance measurement and customer service improvement practices.
- Experience with presentations and training staff on new systems or software.
- Demonstrated written/verbal communication skills to influence, build consensus and integrate complex information.
- Experience with contracting or Service Level Agreements including negotiation.
- Strong and well developed analytical and logical problem solving skills.
- Federal, state, and local law enforcement business practices.
- Correct English usage, spelling, punctuation, and grammar.
- Perform "hands on" work (installing and configuring a broad range of information technology hardware and software, pulling cables, writing configurations, etc.) when necessary.
- Plan and implement multiple large and/or complex systems and/or network projects.
- Assess organizational needs and relate appropriate technology solutions.
- Communicate effectively, both orally, in writing, and via various forms of electronic media, with all levels of management and technical/non-technical staff.
- Use office automation systems, including advanced proficiency with computer applications such as email, word processor, spreadsheet, and database lookup and/or entry.
- Plan, organize, schedule, and monitor tasks and resources in order to accomplish established goals and objectives.
- Develop, implement and evaluate methods, procedures and policies applicable to Technical Support Services, Network Administration Services, and Multi-Agency Information System.
- Establish and maintain effective working relationships with users, co-workers, other county employees, representatives of other agencies and organizations, vendors, and members of the community, with an emphasis on customer service and quality.
- Demonstrate one-on-one and group interpersonal skills. Requires the ability to deal with people beyond giving and receiving instruction. Must be adaptable to performing under stress and when confronted with persons also under stress.
- Follow written and verbal instructions.
- Organize material and present information clearly and concisely in verbal and written form.
- Be on unrestricted on call as needed.
Any combination of education, experience and training that provides the required knowledge, judgment, integrity, temperament, demeanor, legal ability and personal qualities as follows:
- Six years of progressive experience in information systems and technology, a directly related field or in the performance of similar duties and responsibilities. Four years experience with implementing large and/or complex database, systems, and/or network projects. Two years in a leadership or management role. Experience with law enforcement business practices and information systems required.
- Equivalent to a bachelor's degree from an accredited college or university with major coursework in Business Administration, Computer Science, Information Technology or a related field. Equivalency is based on two years of high-level experience equaling one year of college work. For example, an employee with no college would require 8 years of high-level experience to reach the equivalency of the Bachelor's Degree. It is obligatory upon the applicant to provide proof of equivalency for review and ultimate acceptance by the Sheriff.
- Must have acceptable eyesight (including color recognition) to perform computer duties.
- Must have appropriate voice skills to be clearly understood on the telephone and in public contacts.
- Must have acceptable hearing to hear well on the telephone and in public contacts.
- Must have fine and gross motor skills and full use of arms, hands and fingers to perform computer duties and operate equipment.
- Must be able to sit for long periods of time.
- Must be able to stoop, bend, stretch, twist, reach, kneel, squat and balance.
- Must be able to lift, carry, drag or push.
- Must be able to engage in physically strenuous activities when installing computer equipment.
- Must be able to climb ladders, enter small confined areas, and work in hazardous work areas when installing computer cables.
- Must be able to work under stressful situations.
- Must have good cognitive skills and awareness of work accuracy.
- Must have ability to concentrate on more than one task at a time.
- Must have ability to make independent decisions.