Income Maintenance Technician II
Provides information, coordinates benefits, and determines initial and ongoing eligibility for applicants/recipients of multiple public assistance programs and services within the Eligibility and Support Division of the Department of Human Services. Provides referrals for related resources and services to collateral departments and agencies as appropriate.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from the Income Maintenance Manager or a professional level supervisor.
- Exercises no supervision.
- Gather, assemble, and review information submitted by applicants and recipients regarding financial and non-financial criteria relevant to the initial and continuing eligibility for food stamps, categorical assistance, and/or medical assistance.
- Inform applicants/recipients of the relevant requirements and benefits of program for which they may have eligibility; assist applicants with completing forms; secure documents; notify applicants of appeal rights and procedures in response to notices generated by the computer.
- Approve or deny applicants based upon review of case information, in accordance with state statutes.
- Enter and update case/client information to maintain computer database records.
- Maintain assigned caseload under direct supervision and case review.
- Review monthly change reports for ongoing eligibility, and re-determine eligibility as required by applicable programs.
- Calculate income and resources based on program rules and regulations.
- Maintain a caseload of clients encompassing multiple public assistance programs.
- Gather, request, and assemble written documentation to verify information provided and obtained through direct contact, collateral contact, phone contact, and home visits.
- Keep clients informed of changes in the laws or regulations that may affect them.
- Interpret and evaluate computer-generated data to determine accuracy and application to individual case processing; manually track and manage cases when computer system will not accept information.
- Prepare case information required for testimony and serve as representative at County and state evidentiary hearings or appeals; testify as necessary.
- Respond to inquiries, complaints, and requests for information from clients, state, and collateral departments or agencies; provide information regarding eligibility; research various sources for additional information; refer clients and public to related services and programs for financial, social, educational, residence, or other resources.
- Determine the need for recovery of funds or referral for fraud investigation.
- May assist in evaluating effectiveness of programs provided to community and clients, make recommendations, and assist in the development of programs.
- May coordinate routine program activities, develop resources, and research techniques for improving client services.
- Provide administrative support for assigned program including, but not limited to, maintaining records, verifying accuracy of records, and compiling statistics and figures.
- Perform other duties as appropriate or necessary for performance of the job.
- Eligibility criteria, rules, and regulations for various public assistance programs.
- Basic principles and concepts of human behavior.
- Basic interviewing techniques.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Basic mathematical calculations.
- Community resources including medical, social, educational, financial, and residential.
- Scope and application of rules and regulations related to local, state, and federal public assistance programs.
- Record keeping and reporting procedures.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Apply program, department, and County rules, regulations, policies, procedures, and standard operation procedures.
- Accomplish the assigned workload in a timely manner and meet established performance standards and objectives.
- Maintain sensitive and confidential information.
- Provide professional customer service to client and public.
- Perform duties independently without close supervision.
- Determine what information is necessary for the assignment.
- Effectively respond to conflict situations and people in conflict.
- Make difficult eligibility decisions in cases falling outside normal guidelines or criteria.
- Detect errors and make corrections.
- Interpret and apply changes in policy, procedures, rules, and regulations.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Three years experience in a directly related field including eighteen months of experience equivalent to that of an Income Maintenance Technician I in Larimer County or in the performance of similar duties and responsibilities.
- High school diploma or GED required.
- Attend seminars, workshops, classes, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field.
- Bilingual (English/Spanish) skills preferred.
- Possession of, or ability to obtain, a valid Colorado Driver's License.