Income Maintenance Manager
Supervises the activities and personnel of an eligibility and support unit. Develops and coordinates overall plan and organization of the unit.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from a division manager.
- Exercises direct supervision over paraprofessional and clerical employees, and indirect supervision over interns and volunteers.
- Exercise direct, first-level supervision of positions, employees, operations, and activities within the assigned unit; may include coordinating staff training, assigning and reviewing work, participating in the interview and selection process, making recommendations impacting pay, status, and disciplinary action, evaluating performance independently or in conjunction with a higher-level supervisor/manager, and approving time off.
- Act as a resource or expert in program area, providing technical guidance to less experienced staff.
- Plan individual or group conferences, programs, and other administrative work for the unit; set goals and objectives for the assigned staff and unit.
- Conduct meetings to better educate and inform collateral agencies involved in the cases; ensure appropriate staffing.
- Participate in the development and management of the program budget; review and approve unit expenditures; make recommendations based on changes in trends, programs, and projections.
- Serve as a member of the division's management team; review and resolve internal issues; develop, recommend, and implement policy and procedure for the division consistent with changes or updates in local, state, and federal rules and regulations.
- Conduct random case reviews as mandated by the state; conduct periodic staff meetings to review cases and counsel staff in managing difficult cases; ensure compliance with local, state, and federal rules and regulations.
- Organize and present educational and instructional workshops and materials for clients and community groups.
- May develop and manage grant proposals for assigned programs as needed.
- Participate in various committees and boards related to program activities and responsibilities.
- Perform other duties as appropriate or necessary for performance of the job.
- Budget management and resource allocation according to governmental standards and procedures.
- Scope and application of rules and regulations related to eligibility determination, appeal processes, and administrative hearing processes within local, state, and federal public assistance programs.
- Community resources and referral systems including medical, social, educational, financial, and residential.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Respond to and resolve difficult issues with staff and/or clients, especially in emergencies or unusual situations.
- Supervise and mentor professional and support staff.
- Perform effective public speaking to groups of varied interests and backgrounds.
- Organize material and present information clearly and concisely in verbal and written form.
- Write and review grant proposals.
- Interpret rules, regulations, policies, and procedures.
- Develop and evaluate programs.
- Effectively respond to conflict situations and people in conflict.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Four years of experience in eligibility and support programs, a directly related field, or in the performance of similar duties and responsibilities including lead or supervisory experience.
- Equivalent to a Bachelor's degree from an accredited college or university with major coursework in any Human Services or Behavioral Sciences discipline, or a related field.
- Bilingual (English/Spanish) skills desirable.
- Possession of, or ability to obtain, a valid Colorado Driver's License.