HS Training Specialist II
Develops, provides, and coordinates new and ongoing trainings for all public assistance programs administered by the Benefits Planning Division.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from a division manager or professional level supervisor.
- Exercises no supervision.
- Develop, modify, and provide training in work methods and skills, rules, and regulations of assistance programs for new and veteran employees includes related computer systems and desk management.
- Develop standards for training needs.
- Provide and modify a comprehensive training program for Benefits Planning Division staff; develop and modify trainee performance standards, i.e., statistical data, case checking, test scores, etc.
- Provide clarification and interpretation of local, state, and federal rules, regulations, policies, and procedures for technicians, lead workers, supervisors, and managers.
- Work with division and program teams to develop, draft, and implement policies and procedures.
- Assist in division management system design, implementation, and training; act as coordinator for the Department of Human Services on issues related to the system.
- Ability to maintain professional boundaries within a large agency structure.
- May be requested to attend hearings as a program expert.
- Act as the liaison between division staff and the County Attorney to assure compliance with legal standards; review cases and update County Attorney on cases as needed.
- Assess staff potential during training sessions through monitoring performance and progress by providing documentation and feedback to staff, supervisors, and managers.
- Coach staff in areas needing improvement during classroom training and on-the-job training.
- Respond to errors found during state reviews; inform supervisors and managers; make recommendations for changes to improve efficiency in program operations or processes.
- Participate in various committees and boards related to program activities and responsibilities.
- Perform special studies and projects as assigned and required.
- Maintain state contact to ensure agency is using correct interpretations.
- Perform other duties as appropriate or necessary for performance of the job.
- Correct applications for Colorado Works, Food Stamps, Medicaid, and Adult Financial programs.
- Regulations and requirements from State Staff Manuals (Volumes III, IV, & VIII) desirable.
- State computer related systems.
- Proper English usage, spelling, grammar, and punctuation.
- Research techniques and sources of data both internal and external to DHS.
- Learning styles and theory and how they impact basic course design, delivery, and evaluation.
- Basic course design, delivery, and evaluation.
- Recognize different learning styles and adapt training to fit individuals.
- Facilitate individual and group training activities for all levels of staff.
- Present training using a variety of methods to ensure all learning styles understand the material.
- Present facts and conclusions in a written, organized, and easily understood form.
- Teach organization and time management principles.
- Correct applications for Colorado Works, Food Stamps, Medicaid, and Adult Financial programs at an expert level.
- State Staff Manuals (Volumes III, IV & VIII) at an expert level.
- Correct applications of state computer related systems.
- Advanced learning styles and theory.
- Write policy with regard to technical eligibility and program work processes.
- Read, interpret, analyze, and apply facts and specialized rules, regulations, policies, and procedures with a high degree of accuracy.
- Exercise judgment to evaluate complex situations, rules, regulations, and policies.
- Plan and coordinate the work of others.
- Facilitate large groups.
- Negotiate and resolve conflicts and problems in a group setting.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Three years progressively responsible professional work experience obtained after the degree and appropriate to the position description, equivalent to the experience gained as an HS Training Specialist I.
- Lead work experience preferred.
- A Bachelor's degree in Business, Communication, Education, or in a field closely related to the position description.
- A Master's degree which provided the same type, amounts and level of knowledge obtained through the required experience may substitute year for year of experience.
- Possession of, or ability to obtain, a valid Colorado Driver's License.