GIS Applications Group Manager
Manages GIS technical staff to ensure that their area's services are consistently provided at the expected levels. Ensures that Division, Departmental, and Group policies are adhered to by the group, and that area standard procedures are followed to best meet internal and external customer requirements. The Group Manager will supervise area technical analysis, research, and services and develop policies and procedures with other IT management staff. They will assign staff to complete requests for services as long as a re-assignment does not negatively affect existing priorities or projects. Project Management is a key function of the Group Manager. Staff relies on the Group Manager to supervise their objectives, prioritize their work, mentor, provide core competency training, and to resolve conflicts with customers or other IT staff. Consistently works with other IT Group Managers as a leadership team and with other County managers to support projects, work orders, or product support. Accountable to IT department management for group status reporting (group work load changes and project/work order status) and proactive work queue management for their area. The Group Manager maintains a general understanding of the technology or systems supported in their area. Manages the operational and technical administration of the County's GIS & Mapping Services department with emphasis on the implementation of standards, policies, procedures, and work programs essential to the delivery of enterprise-wide geographic information services. Manages five GIS service areas; Database Development, Map & Data Publishing, Application Development, Systems Integration, and General Administration. Specifically the GIS Group Manager will provide professional and technical leadership to the County, private, and public-sector for local and regional GIS/mapping efforts and to promote data sharing and technical cooperation in the design and development of GIS projects and data themes. Creates, provides leadership, supports, maintains, empowers, and improves the development of GIS functional work teams in County departments/divisions.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives direct supervision from the Software Application Services Department Head.
- Exercises direct supervision over staff.
- Exercises indirect and direct supervision over assigned project staff.Assign and supervise activities of technical staff, ensuring adherence to established policies, procedures, and standards; administer or make recommendations for routine personnel matters affecting subordinates including recruiting, interviewing, hiring, training, assigning work, scheduling work hours, granting leave, appraising performance, disciplining, and submitting such records and reports as required by County policies and procedures.
- Provide senior technical leadership to GIS and the enterprise including being conversant with the future direction of technologies, how that direction will impact the enterprise, and how future and current systems can be exploited for the benefit of the enterprise.
- Supervise a group of GIS Technical Staff including setting priorities, coordinating, and the reporting of group activities; accountable to ensure that the staff adhere to the Division and Department standards for project management, system development life cycle procedures, and documentation relevant to the scope of their current work projects.
- Prepare regular project status reports on internal projects, group member work plan mix changes, and forecasts of future group member talent or time utilization.
- Develop and maintain productive working relationships with project sponsors, County management, business analysts, and customers
- Regularly meet with IT Group Management to understand, manage, and ensure the success of cross-group projects and ensure that work orders are complete and accurate, opportunities are exploited, staff assignment are coordinated, and staff/work progress reporting is consistent.
- Understand customer functions, organization, and roles in the enterprise to the extent required to support and maintain the County systems and infrastructure to meet their needs.
- Manage projects to implement approved project proposals or work plans by developing schedules, identifying funding and staffing requirements, and establishing procedures for accomplishing work.
- Develop work plans and objectives for staff and perform employee performance reviews and provide feedback, career development, and training direction.
- Actively communicate any process, software, or hardware system changes as required through the IT change control process.
- Develop and present business cases to the Technical Advocacy Board where the return on investment for new or improved systems is satisfactory.
- Work closely with Business Analysts, customers, Group Managers, and other IT technical groups to coordinate plans and activities to create or implement specific vendor-supported software applications.
- Estimate staff resource requirements for GIS analysts and specialists, other IT staff, and IT consultants to meet the primary focus or objectives of the group.
- Participate in the development process review cycles (analysis, design, documentation reviews) to ensure end-product quality.
- Assign work orders to team member to fix or enhance existing applications, implement new applications, provide consulting services to Business Analysts, and implement planned vendor-supported system upgrades and other system maintenance requests under the established IT standard guidelines for work order management
- Maintain awareness of state-of-the-art development tools, geographic information systems, programming techniques, problem solving techniques, and computing equipment.
- Participate in the assessment of vendor-provided application systems, application development tools, operating systems, and database production systems to offer new solutions to County business problems.
- Administer the development and maintenance of a comprehensive GIS database with emphasis upon maintaining a highly accurate, current, and complete GIS database.
- Provide professional and technical leadership to the County, private, and public-sector for local and regional GIS/mapping efforts and to promote data sharing and technical cooperation in the design and development of GIS projects and data themes.
- Create, support, maintain, empower, and improve the development of GIS functional work teams providing team leadership and technical support when solving problems and establishing priorities.
- Attend seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals, attend association and professional meetings, and otherwise maintain contacts with professionals to facilitate exchange of information.
- Work with Department Head to coordinate the budgetary needs and yearly financial requirements of the GIS group.
- Perform other duties as appropriate or necessary for performance of the job.
- Current Information Technology systems including operating systems (UNIX, Solaris, Windows NT, Windows XP); ESRI software (ARC/INFO, ArcGIS, ArcSDE, ArcIMS, ArcExplorer); relational database systems (Oracle, MS Access); computer aided drafting systems (AutoCAD); development tools (Visual Basic, XML, Java, and HTML) and image processing software.
- The operation, use, application, capabilities, and limitations of developing Geographic Information Systems and mapping techniques.
- Principles, practices, and objectives as related to GIS database design, development, and maintenance.
- Cartographic map production, spatial analysis, spatial-data query principles and practices.
- Administrative requirements of a broad range of GIS technology deployments including mainframe, mini, stand alone, client/server, and web computing environments.
- Project management methods and techniques including work breakdown, task scheduling, estimating, resource balancing, critical path, variance analysis, and correction.
- Performance measurement and customer service improvement practices.
- Issues pertaining to the public information access, data ownership, data exchange, data copyright, and licensed use protection practices.
- IT research and development project management, strategies to increase efficiencies through software tool change management, risk analysis, and software tool implementation strategies.
- Strong and well developed analytical and problem solving skills.
- Progressive personnel management and team building styles and techniques.
- Current information systems and software development methods such as Structured Analysis, Prototyping and Rapid Application Development, and Object Oriented Analysis and Design.
- Federal, state, or local government business.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Supervise and mentor professional and support staff in a productive and positive manner.
- Exercise strong and well-developed analytical and problem solving skills.
- Successfully plan and implement large, complex IT and GIS projects.
- Plan, organize, schedule, and monitor tasks and resources in order to accomplish established goals and objectives.
- Develop, implement, and evaluate methods, procedures, and policies applicable to application development and support as well as end user computing.
- Demonstrate one-on-one and group interpersonal skills; requires the ability to deal with people beyond giving and receiving instruction; must be adaptable to performing under stress and when confronted with persons also under stress.
- Provide consistent status on staff resource utilization, projects, work orders, and research as required
- Supervise and mentor professional technical staff who focus on multiple, complex software development and implementation plans to accomplish Division/Department project goals and requirements.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Eight years of progressive experience in the GIS design, development, implementation, and management field or in the performance of similar duties and responsibilities including six years of hands on experience using ARC/INFO on a UNIX platform, and five years hands on experience using ArcView on a UNIX and Windows platform. Eight years experience with implementing large, complex GIS/IT projects in a leadership role.
- Bachelor's degree (or equivalent) from an accredited college or university with major coursework in GIS, Business Administration, Information Systems, Computer Science, or a related field.
- Additional training or advanced coursework desired.
- Geographic Information System Professional certification preferred.
- Project Management Professional (PMP) Certification preferred.