Employment Technical Consultant
Provides a unique level of technical expertise in a field or program via exceptional knowledge of employment and training theory, principles, laws, regulations, agency and program policies and operating standards, computerized data systems, and professional standards. Provides leadership through project management, staff training, quality assurance functions, group facilitation, and quasi-managerial functions. Performs program content design and evaluation for assigned program. Provides employment related counseling, job referral, case management, and community based referral services to a variety of clients.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general guidance from Workforce Team Manager and higher-level professional staff.
- Exercises indirect supervision of other program staff.
- May exercise direct supervision of other program staff. program development, budgetary recommendations, and policy implementation and evaluation.
- Provide technical expertise to management and staff with respect to legislation, rules, regulations, data management and interpretation, quality assurance functions, case management strategies, computer systems, and other work-related tasks.
- Provide leadership in the establishment, maintenance, and evaluation of department wide or program specific group activities, including workshops, orientations, staff training, and/or customer-based informational sessions.
- May develop and manage internal and external communication for current and new programs, includes managing website content, email blasts, social media postings, communications with partners, workshop catalog, public presentations, media presentations and other written material.
- May develop, maintain, monitor, and evaluate contracts for services and provide functional supervision of contracted staff. Manage community partner requests for facilitators and speakers.
- May establish, maintain, modify, evaluate, and enhance the workshop management system.
- Serve in an advisory capacity in cooperation with management; may facilitate team meetings, arrange staff and/or program coverage, manage customer service issues, approve exceptions to policy, manage programmatic issues, and provide other work-related assistance to staff in lieu of management.
- Provide lead accountability for other employees within work unit, which may include scheduling, assigning and reviewing work, instructing and training in work methods, and quality assurance functions. May provide input into the performance evaluation processes.
- Train staff through individual and group settings to acquire skills and knowledge for specific functions and/or programs. Function as a resource or expert in program area(s) and provide technical guidance to staff.
- Review and analyze work of other employees within work unit or designated program area(s).
- Assist the Workforce Center Manager with the screening, interviewing, and selection of new employees.
- Coordinate, design, and develop the orientation and training of new staff; provide direct training to staff.
- Review and analyze reports, records, and policies and confer with management for planning and evaluation of services and/or programs.
- Prepare program plans and reports for management.
- Provide leadership and active participation in committees and achieve desired outcomes.
- Provide customer and/or case management services to exceptionally difficult, confidential, or complex cases, as directed by the Workforce Center Manager.
- Provide back-up support and/or caseload management in the event of staff absences, position vacancies, and other situations.
- May perform employment specialist/consultant functions as a back-up in other programs.
- Perform other duties as assigned or necessary for performance of the job.
- Exceptional knowledge of scope and application of laws and regulations pertaining to assigned programs.
- Advanced knowledge of social service programs.
- Advanced knowledge of the United States Department of Labor (USDOL) and Colorado Department of Labor and Employment (CDLE) laws and regulations.
- Exceptional knowledge of services available within the Larimer County Workforce Center, Larimer County Department of Human Services, local and regional community-based resources, state and federally sponsored programs, and other related areas.
- Advanced knowledge of the computerized data collection systems that pertain to particular program areas.
- Advanced principles of case management.
- Current and future labor market information, employer expectations, and job search practices.
- Advanced knowledge of the effectiveness of a wide variety of training programs.
- Various assessment tools and practices.
- Principles of participant/counselor confidentiality.
- Above average knowledge of routine software and business applications, including but not limited to, word, spreadsheets, presentation software, and databases.
- Program development and evaluation methods.
- Community services and resources.
- Develop, recommend, and, where appropriate, implement creative service strategies for participants to best meet their needs.
- Provide leadership for internal, inter/intradepartmental, and community-based committees or program processes.
- Serve as an informational resource for participants, team members, and community-based organizations.
- Provide training to new team members and peers, as needed.
- Provide professional customer service to clients and public.
- Maintain sensitive and confidential information.
- Obtain, interpret, and relay labor market information to participants.
- Accomplish the assigned workload in a timely manner and meet established performance standards and objectives.
- Perform duties independently without close supervision.
- Perform typing functions within required words per minute.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Four years of experience in a directly related field or in the performance of similar duties and responsibilities.
- Equivalent to a Bachelor's Degree from an accredited college or university with major coursework in Sociology, Psychology, Public Administration, or a related field.