Emergency Communications Supervisor
Provides administrative and supervisory support to the Communications Center and training to operators. Dispatches required law enforcement, fire, medical, dive, and search and rescue personnel and equipment.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from Emergency Communications Manager.
- Exercises direct supervision over Emergency Communications Operators.
- Provide administrative/supervisory support to the Communications Manager in coordinating the work of the Sheriff's Office Communications Center.
- Provide direct and indirect supervision to subordinate employees within the Emergency Communications Section; provide broad direction of all functions within the Emergency Communications Center; oversee policy and procedure standards; evaluate performance of emergency communications operators; conduct second-level review of performance evaluation; resolve pervasive and complex personnel problems.
- Provide input on policies, procedures, goals, and objectives of the communications center.
- Coordinate emergency communications operator schedules to ensure adequate coverage at all times; complete time accounting documentation and find coverage when scheduled employees cannot assume assigned shifts.
- Handle complaints from the public to ensure they are effectively resolved in a timely manner.
- Coordinate computer-aided dispatch (CAD) programs, including assistance in completing CAD configurations.
- Report problems with all communications equipment and provide input on purchase of new equipment as needed.
- Provide radio and other training to volunteer agencies and other agency components.
- Perform a variety of clerical tasks such as filing, record keeping, typing, report and tape preparation, and computer system updates.
- Order supplies and printing as needed.
- Perform all duties of Emergency Communications Operators I & II as necessary.
- Perform other duties as assigned or necessary for performance of the job.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Record keeping and reporting procedures.
- General public safety dispatching practices.
- Modern office methods, equipment, and procedures.
- Correct English usage, spelling, punctuation, and grammar.
- Learn applicable Sheriff's Office policies, procedures, and precedents pertaining to the dispatch of law enforcement, fire and medical equipment for the County or other user agencies.
- Learn applicable Communications Center computer systems, including Computer Aided Dispatch System, Graphic Geofile Manager,Everbridge System, emergency medical dispatch grading software, Nicelog recording system and Vesta user profile setup procedures.
- Perform the most difficult and complex dispatching duties.
- Communicate effectively orally, in writing and via various forms of electronic media.
- Use office automation systems, including basic proficiency with computer applications such as e-mail, word processor, spreadsheet and database look-up and/or entry.
- Work under high stress and exercise good judgment in emergency situations.
- Follow written and verbal instructions.
- Establish and maintain effective work relationships with a diverse population to include the public, staff, other criminal justice agency personnel, county government staff and volunteers.
- Perform duties independently without close supervision.
- Perform typing functions within required words per minute on a data entry system.
- Prioritize tasks to maintain efficient operation of communications center.
- Carry a pager and be in an on-call status as backup and to cover vacations.
- Work on shift schedule as required.
- Two years of increasingly responsible duties in a communications center including one year of supervisory experience; experience working for a law enforcement agency preferred.
- High School diploma or GED.
- Possession of, or ability to obtain, CPR and First Aid certifications by date of hire.
- Possession of, or ability to obtain, EMD certification.
- NCIC/CCIC Certification.
- Field Training Officer (FTO) Certification.
- Must have acceptable hearing to monitor radio transmissions and hear well on the telephone, and appropriate voice skills to be clearly understood on telephone and radio.
- Will be required to sit for long periods of time.
- Must have acceptable eyesight and must be able to clearly distinguish specific colors and shades or hues of colors.
- Must have use of arms, hands, and fingers to perform computer duties and manually operate all switches, buttons, and dials.
- Must be able to work under stressful situations, such as responding to an emergency and handling radio traffic at the same time, dealing with irate or frantic citizens, and receiving directives from several sources.
- May be involved in situations which are violent, distasteful, highly emotional, or representative of all levels of criminal conduct.
- Must be able to talk extensively on radios or the phone and able to record accurate information.
- Must have good cognitive skills and awareness of work accuracy.
- Must have ability to concentrate on more than one task at a time and to make independent decisions.
- Must be able to obtain and maintain first aid and community CPR certifications.