Citizen Resource Technician
Performs a variety of responsible and specialized technical, administrative, and clerical duties. Provides support to the public and staff by efficiently creating and maintaining documentation of the Division's applications, review processes, and permits; provides technical assistance, coordinates agendas, schedules public hearings, develops and maintains brochures, handouts, and website information, gathers and responds to feedback from customers, assists customers through research and referrals to technical staff members, and assists in improving the application review and permitting processes within the Division.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general supervision from the Business Operations Supervisor.
- Exercises no supervision.
- Respond to technical questions and provide information to the public over the phone and at the counter; communicate procedures and regulations; research information for customers as required.
- Screen development review applications to ensure compliance with submittal requirements and for accuracy and completeness; have corrections made as needed. Coordinate, organize, prepare, and distribute development review applications to appropriate County personnel or outside agencies for review.
- Enter, track, and maintain accuracy of data in the Division's file management system for all review applications.
- Provide technical support to Division staff with documentation for projects and presentations; prepare maps, visual display materials, and other graphics in support of Division activities.
- Assist with the design and presentation of information to the public; create and maintain all handouts, brochures, procedural guides, adopted regulations and plans, and web site information.
- Research, collect, compile, record, and summarize technical, statistical, and demographic data; respond to inquiries from referral agencies on an application.
- Coordinate and process documents (plats, findings, and resolutions, applications etc.) for review, approval, and recording.
- Ensure timely and accurate preparation and delivery of hearing notification letters for scheduled public hearing items.
- Collect and secure Division fees.
- Prepare reports and general correspondence from rough draft; ensure quality of content, accuracy, and completeness.
- Prepare, distribute, and verify accuracy of agendas for various boards and commissions and county staff meetings; maintain mailing lists and directories of boards and commissions and county staff.
- Coordinate, attend, and prepare minutes for the various required and special meetings within the Division, for the public, or for boards and commissions.
- Prepare and assist in the preparation of staff reports.
- Work with the customers and staff to ensure complaints and requests for assistance are responded to quickly and by the appropriate staff person; take calls/requests directly from development/rural review, code compliance or building permit applicants, their representatives, or other customers of the process, including the Board of County Commissioners.
- Facilitate communication in all directions between applicants, affected members of the public, and staff members.
- Perform analysis and utilize problem-solving skills to recommend system improvements, communication enhancements, or technical solutions to correct the identified problems.
- Serve as the point of contact for the mediation program; gather detailed information on requests for assistance, and facilitate contact and communication between the public and the mediator.
- Prepare and input a variety of Division documents into the imaging system by scanning and indexing.
- Manage the file closure procedure and distribute appropriate correspondence to office staff and other County staff; this includes preparing files for microfilming/scanning in accordance with procedure and policy.
- May assume reception duties on a temporary basis and as assigned.
- Collect, sort, and prepare outgoing and interdepartmental mail.
- Perform other duties as assigned or necessary for performance of the job.
- Modern office practices and procedures.
- Operation of standard office equipment including fax machines, copiers, and computers.
- Principles, practices, and objectives as related to report writing, research methods, and data compilation techniques in a planning program.
- Correct English usage, spelling, punctuation, and grammar.
- Routine software and business applications including, but not limited to, planning software applications, word processing, spreadsheets, presentation software, and databases.
- Read & comprehend Department and County rules, regulations, policies, procedures, and standard operation procedures.
- Scope and application of laws and regulations pertaining to Land Use Code.
- Communicate clearly and concisely, both verbally and in writing.
- Perform technical duties in support of a planning and building services division.
- Compile and analyze technical information.
- Understand and balance the needs and demands of applicants and staff.
- Perform duties independently without close supervision.
- Accomplish the assigned workload in a timely manner and meet established performance standards and objectives.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Read and research elected official office documents such as records, plats, and maps.
- Effectively respond to conflict situations and people in conflict.
- Provide professional customer service to clients and the public.
- Three years' secretarial experience, including experience processing applications and scheduling, coordinating, and organizing projects; experience working with legal descriptions, plat maps, and development applications is highly desirable.
- High School diploma or GED supplemented by coursework in secretarial functions and administrative duties.
- Possession of, or ability to obtain, a valid Colorado Driver's License.
- Standard Office Environment.