Child Support Technician II
Second level in a series of child support jobs. Positions within this series assure children receive financial and medical support from their parents by locating parents, establishing paternity and support obligations, and enforcing those obligations.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Exercises no direct supervision.
- Receives direct supervision from Child Support Manager.
- Manage a caseload of child support cases
- Review new cases for completeness and verify case information by contacting parties, courts, employers, and other states.
- Contact sources for income verification to collect data for cases requiring legal action; calculate child support obligations and debts; initiates appropriate collection actions; negotiates repayment of child support debts.
- Document contacts, correspondence, and record all actions taken for case in child support computer system.
- Examine and evaluate legal and other public records.
- Assist the Child Support Attorney in court by providing the necessary information and documentation on cases referred; testify in court as needed.
- Complete legal documents and appropriate paperwork to enforce and modify a court order, including UIFSA cases.
- Prepare court exhibits and documents, file paperwork with courts, and distribute to appropriate parties.
- Prepare and provide timely required paperwork and reports on assigned caseload to ensure proper notice and actions and the status of each case.
- Prepare income and medical assignments and follow up with employers to ensure payment.
- Administrative Process Action - determination of paternity, support obligations, and/or modify support obligations through non-judicial process which includes providing parent proper legal notice and calculating a child support enforcement guideline to establish a support order.
- Work to educate clients and other stakeholders regarding Child Support regulations, guidelines, and practices.
- Maintain confidentiality
- Provide backup to other Child Support Specialists.
- Attend child support specific training.
- Performs other duties as appropriate or necessary for performance of the job.
- Ability to interpret and present procedures, reports, and other information, both verbally and in writing.
- Ability to read and analyze complex legal documents such as a summons, petition, motion, affidavit, court orders, contempt papers, warrants, and order for appearance, and wage assignment.
- Excellent interpersonal and public speaking communication skills.
- Ability to work with and deescalate disruptive or unruly clients.
- Ability to exercise independent judgment and determine appropriate action to be taken within specific County and federal statues, rules, and guidelines.
- Working knowledge of investigative techniques.
- Colorado child support statutes, procedures, rules and regulations and the court system, a more in-depth understanding of all applicable policies and legalities.
- Court proceeding, legal terminology, and methods of enforcement.
- Eligibility criteria and TANF rules and regulations.
- Collection methods.
- Administrative Process Action (APA) process and procedures.
- Interview clients to obtain complex and sensitive information and negotiate settlements.
- Work independently and evaluate situations and determine the appropriate legal actions to take.
- Gather documentation, determine best method to locate absent parent, establish paternity, and enforce child support payments.
- Analyze information and financial data and arrange payments and prepare cases.
- Prepare correspondence and written information on cases.
- Plan and organize a large workload and objectives.
- Effectively use computer systems related to child support, financial and Foster Care information.
- High School Diploma or GED required.
- Possession of, or ability to obtain, State Administrative Process Action certification (APA).
- Associates degree with course work emphasis in Human Services, Human Behavioral Science, Paralegal or a related field, or equivalent education and experience is preferred.
- Three years of related experience, with a minimum of one year directly equivalent to a Child Support Specialist I.
- Standard Office Environment.
- Office equipment such as computer, projector, copier, fax etc.