Child Support Manager
Manager level in a series of child support jobs. Manages the staff and operations of a child support unit including establishing and enforcing support orders and investigative, compliance, legal, and clerical support activities. Child Support Managers have department-wide responsibilities for various child support programs.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Exercises direct supervision over Child Support Specialists and lower level technical and clerical staff.
- Receives direct supervision from a Deputy Division Manager.
- Exercise direct, first-level supervision of positions, employees, operations, and activities within the child support enforcement or establishment programs; may include coordinating staff training, assigning and reviewing work, participating in the interview and selection process, making recommendations impacting pay, status, and disciplinary action, evaluating performance independently or in conjunction with a higher-level supervisor/manager, and approving time off.
- Directly and through subordinates, plan, organize, and direct the provision of child support services including establishing, modifying, and enforcing orders for child and medical support, locating absent parents, establishing paternity, and collecting current and past due support; ensure activities are in compliance with state and federal guidelines, regulations, and statutes; coordinate branch operations with investigative, accounting, automation, and legal staff.
- Oversee and provide consultation to subordinates with their caseloads; review monthly reports; staff problem cases and court cases.
- Analyze legislative and regulatory changes to assess impact on operations; plan and implement related changes; develop, review, and analyze management reports to enhance program operations by prioritizing resource allocation, measuring program effectiveness, and evaluating the need for new or modified procedures and programs.
- Approve billings and expenditures for child support programs and services such as process of service, certified orders, and genetic testing; ensure accuracy.
- Assist subordinates with programming and problem resolution.
- Attend seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals, attend association and professional meetings, and otherwise maintain contacts with professionals to facilitate exchange of information.
- Participate in various committees and boards related to program activities and responsibilities.
- Performs other duties as appropriate or necessary for performance of the job.
- Principles, practices, and objectives as related to case management, conflict resolution, and judicial court processes in a child support or welfare reform program.
- Scope and application of laws and regulations pertaining to welfare reform including child support, social security, and Medicaid.
- Community resources and collateral agencies.
- Legal terminology.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Solve or mediate conflicts among agencies and/or subordinates.
- Perform effective public speaking to groups of varied interests and backgrounds.
- Ensure department operations goals and objectives are achieved.
- Make decisions in difficult situations.
- Organize, coordinate, and direct the work of others.
- Perform basic mathematical calculations including percentages.
- Supervise and mentor technical and support staff in a productive and positive manner.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Equivalent to a Bachelor's Degree from an accredited college or university with major coursework in Human Services, Behavioral Sciences, Criminal Justice, or a related field.
- Possession of, or ability to obtain, State Administrative Process Action certification (APA).
- Five years of experience in a directly related field or in the performance of similar duties and responsibilities including one year of lead or supervisory experience.
- Standard Office Environment.
- Office equipment such as computer, projector, copier, fax etc.