Child & Family Services Manager
Manages the operations and personnel of the Children, Youth, and Family Services Division of the Department of Human Services. Manages and oversees program planning, development, and service delivery; develops and recommends resources and direction to accomplish the objectives of child welfare programs and services.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general guidance from the Director of Human Services.
- Exercises direct and indirect supervision over management, professional, technical, and clerical staff as assigned.
- Manage, oversee, and administer the planning, implementation, and evaluation of program services and outcomes for the Children, Youth, and Family Services Division of the Human Services department.
- Facilitate the development and direction of a management team; develop, oversee, and manage participatory processes for program planning, evaluation and continuous improvement, customer service, staff development and retention, marketing and public relations, and other projects as assigned.
- Provide direct and indirect supervision through subordinate supervisors and managers of all positions, employees, and functions within the Children, Youth, and Family Services Division; provide broad direction, oversee policy and procedure standards, and evaluate performance of supervisors, direct reports, and operations; conduct final review of performance evaluations; resolve pervasive and complex personnel problems.
- Develop performance standards; oversee performance management including recognition, coaching, conflict resolution, mediation, and disciplinary actions; foster a positive and strength-based work environment for employees, clients, and program partners.
- Serve as a member of the Human Services management team; review and resolve internal issues; develop and implement strategic direction for the organization.
- Develop and manage the division budget, review and approve expenditures.
- Research and develop funding sources; write grants; promote the integration of County, state, and community agencies to coordinate resources and services.
- Coordinate services and programs with other County departments and divisions, state agencies, and collateral community agencies; meet regularly with community members to develop and coordinate children, youth, and family services.
- Represent the Department and Larimer County through participation in various local and state boards, commissions, and committees related to program activities and responsibilities; attend and participate in state meetings.
- Develop, recommend, and implement policies and procedures; ensure compliance with division, department and County policies and procedures and state and federal laws and regulations.
- Provide regular supervisory meetings, case consultation, and problem resolution for employees.
- Assure responsive and timely attention to complaints and/or grievances and take positive action to address system or communication improvements as identified.
- Act as liaison with Courts, District Attorney, and County Attorney.
- Perform special studies and projects as assigned and required.
- May assume responsibility for the organization and personnel in the managing Directors absence.
- Perform other duties as appropriate or necessary for performance of the job.
- Principles of strategic planning, program analysis and research, and program integration.
- Scope and application of federal, state, and local laws and regulations pertaining to publicly funded child welfare programs.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Leadership methods and management skills.
- Budget management and resource allocation according to governmental standards and procedures.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Plan, develop, and lead a diversified human service program.
- Organize a wide variety of programs, staff, and resources; define priorities; develop partnerships, and collaborative relationships.
- Act as an official representative of the County in a professional manner with local, state, and national agencies and organizations.
- Supervise and mentor professional and support staff in a productive and positive manner.
- Perform effective public speaking to groups of varied interests and backgrounds.
- Organize material and present information clearly and concisely in verbal and written form.
- Respond to and resolve sensitive and confidential matters appropriately.
- Effectively respond to conflict situations and people in conflict.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Seven years of increasingly responsible experience in a related human service field or performance of similar duties including experience in management of programs and personnel.
- Equivalent to a Master's Degree from an accredited college or university with major coursework in Social Work, Psychology, Behavioral Sciences, Human Services, Business or Public Administration, or a related field.
- Possession of, or ability to obtain, a valid Colorado Driver's License.