Child & Family Services Deputy Manager
Manages the operations and personnel through subordinate supervisors of multiple programs and services within the Children, Youth, and Family Services Division. Performs and manages program planning, development, and service delivery; develops and coordinates resources as required to accomplish the objectives of child welfare programs and services.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general guidance from the Children, Youth, and Family Services Division Manager.
- Exercises direct and indirect supervision over first-level professional supervisors and professional, technical, and support staff.
- Provide direct and indirect supervision through subordinate supervisors of all positions, employees, and functions within assigned Children, Youth, and Family Services programs; provide broad direction, oversee policy and procedure standards, and evaluate performance of supervisors, direct reports, and operations; conduct second-level review of performance evaluation; resolve pervasive and complex personnel problems.
- Act as a resource or expert in program area providing technical guidance to less experienced staff.
- Provide dynamic leadership, management, oversight, and administration for the planning, implementation, and evaluation of program services and outcomes.
- Serve as a member of the Human Services management team; review and resolve internal issues; develop and implement strategic direction for the organization.
- Facilitate development of a management team, which supports the mission, goals, and objectives of the Department and Larimer County.
- Develop, oversee, and manage participatory processes for program planning, evaluation, and continuous improvement, customer service, staff development and retention, marketing and public relations, and other projects as assigned.
- Develop marketing strategies with the Division Manager and the management team.
- Create and foster a culture and work environment which is strength-based and supports integration, respect, accountability, responsiveness, and creativity among employees, customers, constituents, and program partners.
- Develop, recommend, and ensure compliance with division, department, and County policies and procedures and state and federal laws and regulations.
- Assist in developing and managing the budget, oversee expenditures, and make recommendations regarding program and staffing resources.
- Research grant sources, write and manage grants, compile and maintain statistical records, and prepare and submit reports in compliance with grant requirements and regulations.
- Coordinate program services within the Division, Department, County, and community to share resources and accomplish division/program outcomes.
- Provide regular supervisory meetings, case consultation, and problem resolution for employees.
- Assure responsive and timely attention to complaints or grievances and take positive action to address system or communication improvements as identified.
- Participate in various committees and boards related to program activities and responsibilities; meet regularly with community members to develop and coordinate children, youth, and family services.
- Act as a liaison with Courts, District Attorney, and County Attorney.
- Prepare and report on planning programs and objectives.
- Perform special studies and projects as assigned and required.
- May assume supervisor duties for the Division Manager on a temporary basis and as assigned.
- Perform other duties as appropriate or necessary for performance of the job.
- Principles of strategic planning, program analysis and research, and program integration.
- Scope and application of federal, state, and local laws and regulations pertaining to publicly funded child welfare programs.
- Read and comprehend department and County rules, regulations, policies, procedures, and standard operation procedures.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Leadership methods and management skills.
- Budget management and resource allocation according to governmental standards and procedures.
- Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Communicate clearly and concisely, both verbally and in writing.
- Plan, develop, and lead a diversified human service program.
- Act as an official representative of the County in a professional manner with local, state, and national agencies and organizations.
- Supervise and mentor professional and support staff in a productive and positive manner.
- Perform effective public speaking to groups of varied interests and backgrounds.
- Organize material and present information clearly and concisely in verbal and written form.
- Respond to and resolve sensitive and confidential matters appropriately.
- Effectively respond to conflict situations and people in conflict.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Five years of increasingly responsible experience in a related human service field or performance of similar duties including experience in management of programs and personnel.
- Equivalent to a Master's Degree from an accredited college or university with major coursework in Social Work, Psychology, Behavioral Sciences, Human Services, Business or Public Administration, or a related field.
- Possession of, or ability to obtain, a valid Colorado Driver's License.