Chief Information Officer
Provides technology vision and leadership to the organization by developing and implementing communications and information technology (IT) initiatives and plans that improve the organizations effectiveness and assists the County in delivering quality service to constituents in a constantly changing environment. Utilizes technology in new and creative ways as well as ensuring the continuous delivery and operation of all County communication and information technology systems. Provides strategic and tactical planning, development, evaluation, and coordination of the communications and information technology systems. Manages the operations of multiple information technology, communications, and business administration departments. Maintains the integrity of all electronic and optical books and records of the enterprise including review of computerized and manual systems, information processing equipment and software for acquisition, storage, and retrieval, and definition of the strategic direction of all information technology and communication systems and operations. Coordinates the integration of data, information, and communications systems and serves as the catalyst for new systems development. Integrates technology into the business function, for ongoing operations, and for the planning and implementation of the organizations strategies.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general guidance from the Assistant County Manager.
- Exercises direct and indirect supervision over department heads, professional, and clerical staff.
- Assign, direct, and supervise activities of assigned staff ensuring adherence to established policies, procedures, and standards; administer or make recommendations for routine personnel matters affecting subordinates including recruiting, interviewing, hiring, training, assigning work, scheduling work hours, granting leave, appraising performance, disciplining, and submitting such records and reports as required by County policies and procedures.
- Develop, plan, implement, and administer division goals and objectives as well as policies and procedures necessary to provide a full range of information technology services including software application services (software and GIS), technology support services (computer and network operations, communications, and output and mail center) and business administration services (imaging center, records management, and accounting) in support of the mission, goals, policies, procedures, and programs of the County.
- Supervise department heads, professional, and clerical staff in the programmatic and operations of the Information Technology Division; direct, motivate, delegate, and empower teams in the successful performance of their tasks and responsibilities while also encouraging innovation.
- Analyze requirements and assist in preparing department budget requests and proposed fiscal year work plans for the division for personnel, operations, hardware, capital, and training in support of IT; oversee and direct division/department budgets.
- In coordination with Technology Advocacy Board, approve and coordinate all major projects related to selection, acquisition, development, and installation of communications and information technology systems for the County.
- Participate as an integral and active member in the strategic planning process of the enterprise and develop, supervise, coordinate, guide, and maintain IT strategic and operational plans in support of the overall County-government mission and business strategy.
- Support departmental goals as required for the planning and implementation of strategies, which guarantee customer satisfaction, system availability, service levels, and support of the performance criteria.
- Provide leadership on IT issues for the organization by working with Divisions, Departments, Elected Offices, Business Analysts, and Technology Advocacy Board by analyzing and forecasting County needs for information technology systems. Provide advice, guidance, and technical assistance to the Technology Advocacy Board and Board of County Commissioners about current developments in the areas of information technology systems.
- Establish and maintain a positive working relationship with all County divisions, departments, and elected official offices to optimize working relationships/communication and to coordinate division/department activities with other County divisions and departments, as well as outside agencies and organizations.
- Assist other directors and staff in evaluation and selection of information technology systems, communications systems, equipment, software, and services.
- Provide advice for evaluation, selection, implementation, and maintenance of information technology systems and communications systems, ensuring appropriate investment in strategic and operational systems; maintain up-to-date knowledge and contact with communications and information technology systems suppliers, peer organizations, and academia and maintains knowledge of current technology, equipment, prices, and terms of agreements to minimize the investment required to meet established service levels.
- Develop, prepare, administer, and enforce written information technology policies and procedures to ensure the protection of enterprise IT assets, information, integrity, security, and privacy of information entrusted to or maintained by the enterprise.
- Develops and negotiates service levels with user organizations and monitor systems and services performance to assure service levels are being met.
- Attend and participate in meetings with the County Board of Commissioners, Senior Management Team, staff, the public, and other private agencies when applicable; represents division on various task forces, committees, and study groups.
- Research, prepare, and present oral and written reports, presentations, memos, etc.
- Serve as a member of Larimer County's executive management team; review and resolve internal issues; develop and implement strategic direction for the organization; attend County meetings to represent the division before the Board of Commissioners.
- Perform other duties as appropriate or necessary for performance of the job.
- Strategic, tactical, and operational planning
- Business office operations as it pertain to budgeting, expensing, cost accounting, billing, and reimbursement.
- Methods and techniques for contract negotiation, vendor management, and request for proposal preparation and evaluation.
- Performance measurement, goal setting, and customer service improvement practices.
- Progressive management and team building approaches and techniques including SDIC, facilitation, coaching, mentoring, etc.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Analytical and problem solving skills.
- Systems design and development processes including requirements analysis, feasibility studies, business process analysis and redesign, software design, programming, pilot testing, installation, evaluation, and operational management.
- Information technology systems and software development methods.
- Project management methods and techniques.
- A broad range of communications and information technologies (and future trends) including n-tiered client/server computing environments, web technologies, internet/intranet, operating systems (Microsoft Operating Systems, Unix), database systems (Oracle, SQL Server, Access), development tools (Visual Basic, Oracle Forms and Developer, Active X, Java, XML, and HTML), local and wide area networks (ATM and Gig-E), wireless networks, fiber optics, storage systems, imaging, digital printing, e-commerce, digital signature and electronic data interchange, telephone switches, microwave and public safety radio systems, geographic information systems, and the understanding of their features and integration capabilities.
- Federal, state, or local government business.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Develop and implement short and long-range plans.
- Link and apply complex technologies to business strategies by assessing organizational needs and relate appropriate communications and information technology solutions.
- Successfully plan, implement, and support large, complex communications and information technology projects.
- Plan, organize, schedule, and monitor tasks and resources in order to accomplish established goals and objectives; set and manage priorities
- Develop, implement, and evaluate methods, procedures, and policies applicable to IT Planning and Administration, Application Development and Support, Technical Support Services, GIS and Mapping Services, Communications Services, and Support Services.
- Direct and supervise key staff in obtaining divisional/departmental goals and to prepare and administer division/department budget requests for all assigned services; prepare proposed fiscal work programs.
- Coordinate division activities with other County program efforts assuring coordination with County or outside agencies.
- Demonstrate one-on-one and group interpersonal skills dealing with people beyond giving and receiving instruction; perform under stress and when confronted with persons also under stress.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Ten years of increasingly responsible experience in communications and information technology or directly related field including managing functions and departments dealing with communications and information technology handling, work flow, and systems. Experience implementing large, complex communications and information technology projects and direct management of major communications and information technology operations.
- Bachelor's Degree from an accredited college or university with major coursework in Computer Science, Business Administration, Information Systems, or a related field required.
- Equivalent to a Master's Degree from an accredited college or university with major coursework in Computer Science, Business Administration, Information Systems, or a related field preferred.
- Project Manager Professional (PMP) Certification preferred.