Business Division Manager
Supervises and manages the operations, activities, and personnel of the Business Administration Division of the Department of Human Services, including the functions of accounting, accounts receivable/payable, payroll, budget, financial reporting, purchasing, fraud investigation and recovery, data processing, department fleet maintenance, records management, mailroom functions, and related administrative support services for the agency.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general guidance from the Department of Human Services Deputy Director.
- Exercises direct and indirect supervision over professional, technical, and clerical employees.
- Provide direct and indirect supervision through subordinate supervisors of all positions, employees, and functions within the Business Accounting and Operation Division; provide broad direction, oversee policy and procedure standards, and evaluate performance of supervisors, direct reports, and operations; conduct second-level review of performance evaluation; resolve pervasive and complex personnel problems.
- Serve as a member of the department's management team; review and resolve internal issues; participate in the development and implementation of policies and strategic direction for the department.
- Develop goals and objectives for the Business Administration Division in conjunction with supervisory staff; effectively communicate goals and objectives through a variety of means.
- Act as a resource or expert in program area, providing technical guidance to less experienced staff.
- Serve as the controller for the Department of Human Services.
- Oversee the investigation of fraud cases involving activities of the departmental investigators; direct complex and sensitive cases.
- Ensure compliance with all appropriate state and County rules, laws, and policies in administration of the functions of the Business Administration Division.
- Conduct individual and group meetings with supervisors and staff of the Business Administration Division of the Human Services Department as needed and appropriate.
- Establish and manage the required Human Services Department budgets; work with the Director to ensure budgets support the strategic direction of the Department and County.
- Analyze and monitor department expenditures and revenues; research ways to reduce costs and maximize reimbursement for services provided; serve as a liaison for various State personnel on budget and other financial issues pertaining to the Department.
- Develop, negotiate, interpret, and administer complex contracts related to state regulation of Human Services Department programs; inform the Director of legal issues pertaining to such contracts and other issues of importance.
- Develop and oversee production of a variety of Human Services Department reports, including financial and statistical reports, long-range planning documents, and other reports or documents as needed.
- Direct the annual audit process performed internally by appropriate accounting and management information systems personnel; prepare and submit annual financial and operating reports to a variety of governmental agencies, including the County and the State.
- Establish performance standards for the Division in conjunction with supervisory staff; monitor and analyze the overall performance of assigned program(s).
- Through work planning, identify and justify resources needed to conduct and maintain work operations; justify non-routine requests for resources submitted by supervisory staff.
- Oversee the purchasing functions which include coordination of purchasing requests, working with the Purchasing Department as needed to prepare specifications and obtain bids for equipment, services, and supply needs, and when required, obtain approval from County administration.
- Manage Department equipment and facility needs, including cost-efficient procurement and maintenance which may involve negotiating with Department, County, state, and private industry personnel.
- Participate in various committees and boards related to program activities and responsibilities.
- Prepare and present, or assist the Director in presenting, information to County Commissioners and other County administrative personnel concerning issues and requests related to the operations of the Human Services Department.
- Perform other duties as appropriate or necessary for performance of the job.
- Principles, practices, and objectives as related to business planning and strategy, public administration, marketing, public relations, purchasing, accounting, and financial management in publicly funded programs.
- Scope and application of laws and regulations pertaining to the administration of human services programs and services.
- Department and County rules, regulations, policies, procedures, and standard operation procedures.
- Budget management and resource allocation according to governmental standards and procedures.
- Leadership methods and management skills.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Principles and practices of grant and contract development, negotiation, and administration.
- Fundamental accounting practices and methods including financial reporting, accounts payable, accounts receivable, payroll, and general ledger accounts.
- Advanced software and business applications including, but not limited to, word processing, spreadsheets, presentation software, and databases.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Develop overall business plans and strategies designed to maximize revenue and production.
- Develop, implement, and administer a multi-division, complex, state-funded, County-operated Human Services budget.
- Interpret and implement federal, state, and County laws, rules, and regulations; perform risk analyses surrounding any and all of the above.
- Negotiate and manage contracts for service; interpret contract and grant law.
- Supervise and mentor professional and support staff.
- Develop and implement appropriate policies and procedures for the Business Administration Division; assist other Human Services divisions in doing the same.
- Organize material and present information clearly and concisely in verbal and written form.
- Act as an official representative of the County in a professional manner with local, state, and national agencies and organizations.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Four years of progressively responsible experience in the management of business operations, governmental accounting, or a directly related field or in the performance of similar duties and responsibilities in accounting, finance, business strategy/planning, or grant preparation; two years supervisory experience.
- Equivalent to a Bachelor's Degree from an accredited college or university with major coursework in Business or Public Administration, Accounting, Finance, or a related field. Master's Degree preferred.
- Certified Public Accountant desired.