Business Administration Director
The Business Administration Director assists the ITD Director in implementing, maintaining, and improving standard business processes to enhance the efficiency and effectiveness of internal operations. Based on overall County strategic plans, the Director works closely with the ITD Director to design and implement basic Information Technology and System philosophies and directions related to planning for and acquiring computer hardware and operating systems as well as application software systems for satisfying the enterprise business objectives. The Director works with the ITD Director and other ITD Department heads to develop and synchronize individual ITD department plans with overall division plans, budgets, goals, and objectives. Supervises and manages the operations, activities, and personnel of the IT Planning and Administration Department within ITD, including the functions of technology training, records management, accounting, accounts receivable/payable, payroll, budget, financial reporting, purchasing, contract management, and related administrative support services for the agency.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
Knowledge, Skills, & Abilities:
- Receives general guidance from the Information Technology Division Director.
- Exercises direct and indirect supervision over professional, technical, and clerical employees.
- Provide direct and indirect supervision through subordinate supervisors of all positions, employees, and functions within the IT Planning and Administration Group; provide broad direction, oversee IT policy and procedure standards, and evaluate performance of supervisors, direct reports, and operations.
- Serve as a member of the Divisions management team; review and resolve internal issues; participate in the development and implementation of IT policies and strategic direction for the division; fill senior ITD management roles in times of personnel shortage.
- Develop goals and objectives for the IT Planning and Administration Group in conjunction with supervisory staff; effectively communicate goals and objectives through a variety of means.
- Under the guidance of the Director, assist other ITD departments in developing techniques and procedures for preparing Quality Assurance, Quality Control, performance measures, and customer feedback mechanisms.
- Coordinate preparation and review of departmental budgets and supporting business plans and performance measures; jointly manage ITD department budgets through periodic review of financial and other related management reports.
- Administer the development and publication of ITD department standards and responses to all audits of the department's activities and systems.
- Develop, negotiate, interpret, and administer complex contracts and inform the Director of legal issues pertaining to such contracts and other issues of importance; ensure compliance with all appropriate maintenance and service contracts, as well as software license compliance.
- Analyze and monitor department expenditures and revenues; research ways to reduce costs and maximize reimbursement for services provided; serve as a liaison for various personnel, budget, and other financial issues pertaining to the ITD Division.
- Develop and oversee production of a variety of ITD Division reports, including work load management (tickets), financial and statistical reports, customer satisfaction results, long-range planning documents, and other performance measurement reports or documents as needed.
- Establish performance standards for the Group in conjunction with supervisory staff; monitor and analyze the overall performance of assigned program(s).
- Through work planning, identify and justify resources needed to conduct and maintain work operations; justify non-routine requests for resources submitted by supervisory staff.
- Oversee the purchasing functions which include coordination of purchasing requests, working with the Purchasing Department as needed to prepare specifications and obtain bids for equipment, services, and supply needs, and when required, obtain approval from County administration.
- Participate in various committees and boards related to program activities and responsibilities; solicit information from organizations outside of the County to improve internal procedures that may be advantageous to the enterprise.
- Prepare and present, or assist the Director in presenting, information to County Commissioners and other County administrative personnel concerning issues and requests related to the operations of the ITD Division.
- Perform other duties as appropriate or necessary for performance of the job.
- Principles, practices, and objectives as related to Information Technology business planning and strategy, marketing, public relations, purchasing, accounting, and financial management.
- A broad range of information technologies including web and client/server computing environments, telecommunications, technical communications, voice, data and video communications systems, local and wide area networks, database systems, geographic information systems, and support services technologies.
- Financial planning, analysis, capital and operating budgets, and financial reporting methods and techniques.
- Project management methods and techniques
- Read and comprehend division and County rules, regulations, policies, procedures, and standard operation procedures.
- Budget management and resource allocation.
- Leadership methods, team building, and management skills.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Principles and practices of contract development, negotiation, and administration.
- Fundamental accounting practices and methods including financial reporting, accounts payable, accounts receivable, payroll, and general ledger accounts.
- Advanced software and business applications including, but not limited to, word processing, spreadsheets, Budget system, presentation software, and databases.
- Communicate clearly and concisely, both verbally and in writing.
- Develop overall business plans and strategies.
- Develop, implement, and administer complex budgets and funds.
- Interpret and implement federal, state, and County laws, rules, and regulations; perform risk analyses surrounding any and all of the above.
- Negotiate and manage contracts for service; interpret contracts.
- Supervise and mentor professional and support staff.
- Develop and implement appropriate policies and procedures for the entire ITD Division.
- Communicate effectively, both verbally and in writing, with all levels of management and technical and non-technical staff; organize material and present information clearly and concisely in verbal and written form.
- Act as an official representative of the County in a professional manner with local, state, and national agencies and organizations.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Five years of progressively responsible experience in the management of IT business operations, governmental accounting, or a directly related field or in the performance of similar duties and responsibilities in IT, accounting, finance, or business strategy/planning; two years supervisory experience.
- Bachelor's degree (or equivalent) from an accredited college or university with major coursework in Business, Information Systems, Public Administration, Accounting, Finance, or a related field.