Adult/Child Suppot Serv Dep Div Mgr
The primary focus of this position is the supervision and coordination of the activities and personnel of the Child Support Enforcement and Establishment programs. Additionally, manages the operations and personnel through subordinate supervisors of multiple programs and services within the Adult and Child Supportive Services Division. Performs and manages program planning, development, and service delivery; develops and coordinates resources as required to deliver programs and services to the community
Knowledge, Skills, & Abilities:
- Receives general guidance from a division manager.
- Exercises direct and indirect supervision over first-level professional supervisors and professional, technical, and support staff.The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
- Provide direct and indirect supervision through subordinate supervisors of multiple positions, employees, and functions within the Child Support Establishment and Enforcement, Adult Protection, Office on Aging, Options for Long Term Care, the LEAP Program, and clerical support; provide broad direction, oversee policy and procedure standards, and evaluate performance of supervisors, direct reports, and operations; conduct second-level review of performance evaluation; resolve pervasive and complex personnel problems.
- Facilitate regular staff/supervisor meetings; provide consultation on program planning and collaborative efforts between departments and agencies; update supervisors on current agency, state, welfare reform, and related issues.
- Interpret and apply laws, regulations, and policies regarding assigned programs including the State's Annual Child Support Plan and ensure compliance with same.
- Provide information regarding current issues to staff, community, and media; update management on changes and how they affect programs.
- Assist in developing quality customer service practices; work with other offices to ensure consistency, best practices, and balanced workloads.
- Conduct on-going review and evaluation of programs that this position directly supervises; make recommendations for the development or restructuring of programs and staffing resources as needed.
- Coordinate audits, reviews, and other external assessments of department programs, work product, and case processing.
- Plan and facilitate division meetings as necessary.
- Prepare and conduct educational presentations to community groups and collateral agencies regarding assigned programs and services.
- Serve as a member of the program's management team; review and resolve internal issues; recommend and develop policy.
- Assist supervisors in resolving complex or difficult complaints and conflicts with staff, clients, and/or vendors.
- Oversee and make recommendations regarding program's contracts.
- Perform special studies and projects as assigned and required.
- Develop and implement policies and procedures; set goals and objectives for staff and the unit; develop program plans for increased program efficiency including workflow, data routing, and work methods.
- Participate in developing and managing the budget; monitor expenditures.
- Manage and coordinate contracts for services in delivery of child support and other assigned programs, including external contract maintenance with public and private vendors.
- Coordinate with State officials, other agencies and community programs on child support and welfare reform issues.
- Maintain and compile statistical records; provide detailed overview of program services.
- Conduct outreach and provide education to community groups and collateral agencies on assigned programs and services through presentations and public speaking.
- Attend seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; review professional journals, attend association and professional meetings, and otherwise maintain contacts with professionals to facilitate exchange of information.
- Act as liaison with County Attorney and the Courts, seeking legal advice and consultation as appropriate.
- Participate in various committees and boards related to program activities and responsibilities.
- Perform other duties as appropriate or necessary for performance of the job.
- Principles, practices, and objectives as related to public administration and client services in a human services program.
- Scope and application of federal, state, and local laws and regulations pertaining to child support establishment and enforcement.
- Read and comprehend department and County rules, regulations, policies, procedures, and standard operation procedures.
- Budget management and resource allocation according to governmental standards and procedures.
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Leadership methods and management skills.
- Communicate clearly and concisely, both verbally and in writing.
- Read and comprehend department and County rules, regulations, policies, and standard operating procedures.
- Supervise and mentor professional, technical, and support staff.
- Organize material and present information clearly and concisely in verbal and written form.
- Perform effective public speaking to groups of varied interests and backgrounds.
- Act as an official representative of the County in a professional manner with local, state, and national agencies and organizations.
- Negotiate and manage contracts for service.
- Write and review grant proposals; implement and monitor grants awarded to the Child Support program.
- Maintain sensitive and confidential information.
- Establish and maintain effective working relationships with State officials, other County employees, representatives of other agencies and organizations, and members of the community.
- Four years progressively responsible experience in a directly related human services field or in the performance of similar duties and responsibilities including supervisory or administrative experience.
- Equivalent to a Bachelor's Degree from an accredited college or university with major coursework in Human Services, Behavioral Sciences, Business or Public Administration, Criminology, Accounting, or a related field.
- Possession of, or ability to obtain, a valid Colorado Driver's License.