Administrative Services Director
Supervises the quality assurance, budgetary, and technological operations of the Workforce Center employment programs, locations, and staff with emphasis on guiding and/or directing staff to meet compliance, monitoring, evaluation, and reporting standards. Administers and develops program budgetary, quality assurance, compliance, and evaluation activities. Manages outreach and marketing efforts via technology including statewide database, website, and other general marketing efforts.
The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time.
- Receive general direction from the Director of the Workforce Center.
- Exercise direct and indirect supervision over the employees of the Workforce Center department; direct supervision includes all Fiscal/MIS and website/marketing staff; indirect supervision includes Administrative Support staff, CDLE program staff, and program managers (WIA/Workforce Development/Business Development) as related to program compliance, coding, monitoring, and evaluation.
- Provide direct and indirect supervision through subordinate supervisors of positions, employees, and functions within the various locations of the Workforce Center; provide broad direction, oversee policy and procedure standards, and provide quality assurance and policy guidance on complex program/grant requirements.
- Serve as a member of the Workforce Center's management team; review and resolve internal issues; develop and implement strategic direction for the organization.
- Develop, implement, and monitor division budget including, but not limited to, program budgets, salary projections, grant application budgets, and other forms of agency wide budget planning.
- Assure financial compliance for county, state, and federal audits.
- Provide expert advice and recommendations concerning program requirement guidelines, coding, changes and trends; develop and implement policy and procedure changes throughout the Workforce Center.
- Maintain program, budgetary, and financial integrity through data collection, interpretation, and evaluation; provide monthly and quarterly reports of program progress to local, state, and federal entities.
- Interpret policy and procedural questions for staff, County Administration, the Workforce Center Board, state and federal representatives, clients, etc.
- Administer quality assurance functions for the provision of services and accurate documentation; review and evaluate electronic case file data, provide and interpret reports; identify trends to inform program implementation and operation; develop and implement policies and procedures.
- Negotiate and monitor partnership, shared service agreements, and contracts with public and not-for profit entities.
- Develop and implement operating policies and procedures; ensure programs are operating effectively and according to regulations; research program related issues; develop modifications or enhancements to programs and direct implementation through program managers.
- Administer grant program for the Workforce Center; assist staff with data and guidance for grant writing and administration, monitor and evaluate compliance and success of grant programs.
- Ensure standards of service within program delivery; respond to and resolve public and customer questions and complaints with an emphasis on the technological aspects of the program delivery
- Develop and review reports relating to Workforce services, staff and activities for dissemination to county, state, and federal entities.
- Direct, develop, and implement the Workforce Center marketing plan and administration of agency website and related marketing efforts.
- Coordinate programs and services with other County divisions and departments and outside agencies.
- Perform special studies and projects as assigned and required.
- Participate in various committees and boards related to program activities and responsibilities.
- Act as a staff liaison for the Workforce Center Board; research and respond to Board member questions.
- Attend seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field; attend association and professional meetings; and otherwise maintain contacts with professionals to facilitate exchange of information.
- Perform other duties as appropriate or necessary for performance of the job.
Knowledge, Skills, & Abilities:
- Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
- Scope and application of laws and regulations pertaining to State and Federal employment programs.
- Leadership methods and management skills.
- State and Federal government and private grant funding resources and programs.
- Principles, practices, and objectives as related to government provided employment program.
- Budget management and resource allocation according to governmental accounting standards and procedures.
- Advanced software and business applications, including but not limited to, word processing, spreadsheets, presentation software, and databases.
- Provide professional customer service to clients and public.
- Negotiate and manage contracts for service.
- Supervise and mentor professional and support staff in a productive and positive manner; effectively respond to conflict situations and people in conflict
- Act as an official representative of the County in a professional manner with local, state, and national agencies and organizations.
- Organize material and present information clearly and concisely in verbal and written form.
- Read and comprehend department and County rules, regulations, policies, and standard operation procedures.
- Establish and maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
- Over 5 years of increasingly responsible experience in related social/human services field or performance of duties including supervision of programs and personnel and two years of financial experience.
- Equivalent to a bachelor's degree from an accredited college or university with major coursework in Social Services, Business Administration, Public Administration, Finance, Accounting, or a related field.