Computing and information technologies
have become an integral part of virtually every aspect of Larimer
County's daily operations. Many critical activities that support
our organization have become impossible without reliable access
to the voice, data, and video communication networks as well as
mail and support services.
Information Management Services (IMS),
as a County internal service unit, plays a vital part in planning
and coordinating the communication and technology services for
other County divisions. Today's decentralized computing environment
coupled with the explosive growth in the range of services and
increasing reliance on consistent service, has led to an increased
dependence on and expectation of the technologies which infuse
The IMS strategic plan outlines the
direction that IMS customers have requested through interviews,
focus groups, discussions, and surveys conducted throughout 1997.
This strategic plan will be updated
yearly and will continue to address any issues identified in Larimer
County's overall strategic plan. IMS views this as a living document
that all IMS employees will use as a road map for the
direction of their work. IMS will use customer feedback, County
division plans, technology research and trends, and strategic
plans from various industries to refine and improve this plan.
One of our toughest challenges will be to secure necessary funding
and resources needed to accomplish the majority of the initiatives
outlined in this plan as they compete with other County priorities.
Larimer County employees are members
of a team that accepts its public stewardship responsibilities
with a positive, open, and can-do attitude. The members of the
Larimer County team know that sincerity, honesty, and respect
serve as a strong foundation upon which effective partnerships
are built at all levels inside and outside the organization.
The Information Management Services
Strategic Plan is a product that resulted as part of a study to
better align and integrate IMS with other county offices and divisions.
This alignment will better assist the County to be more effective
and efficient in the delivery of our services to the community.
Over 100 County employees participated in the study. The analysis
of the information gathered is being used to support a number
of very important purposes including: 1) developing this Information
Management Services Strategic Plan; 2) establishing IMS priorities
over the next three years; 3) identifying IMS customer service
levels; 4) improving customer satisfaction; and 5) identifying
fee and funding philosophies.
The County performed an internal study
consisting of an IMS self assessment as well as an in-depth customer
assessment. Information was also gathered from several Northern
Colorado local governments. Industry trends were researched and
taken into consideration during the process. Listed below is a
brief synopsis of who participated and how.
IMS Self Assessment
- All departments and personnel within IMS were surveyed and interviewed.
The department heads produced descriptions of services provided,
common business practices used, main customers, and any fees charged.
IMS departments include: System and Programming Services, GIS
and Mapping Services, Communications Services, and Information
Customer Assessment - To
ensure that we obtained information from as many sources as possible,
we talked to all levels of the organization including over 100
EXTERNAL SITE VISIT ASSESSMENT
As part of our research we wanted to
see what other Northern Colorado local governments were doing
to apply Information Technology within their organization. One
of the advantages of working in the public sector is that organizations
share information about successes, failures, strategic directions,
costs, fees, what works well, what doesn't, etc. To obtain some
of this information we met with the IMS Directors of Arapahoe
County, Jefferson County, Boulder County, Douglas County, City
of Boulder, and City of Fort Collins. Weld and Adams Counties
were not visited because their IMS organizations have been outsourced.
A consolidation of the information that was obtained while performing the study can be reviewed in the back of the Information Management Services Strategic Plan.