General Questions & Answers

  1. What are the phone hours for the Benefits Information Center?
    8:00 a.m. to 4:15 p.m. on Monday & Tuesday, Thursday & Friday
    Not accepting calls on Wednesdays.

    Call 970-498-6300 or send email

  2. How do I file a complaint or make an inquiry?

    The preferred method to file a complaint, to be sure you provide all of the information we will need, is to download the Dept of Human Services Complaint form. You can submit this form electronically or print it and mail it to:

    ATTN: Executive Assistant to the Director
    Department of Human Services
    1501 Blue Spruce Drive
    Fort Collins CO 80524

    You can also contact the Executive Assistant to the Director at (970) 498-6311, or send e-mail. You need to be prepared to provide the following information:

    • Your name, address, phone number and email.
    • A brief description of your complaint
    • Your involvement with the complaint
    • What specific outcome you desire
    • The name(s) of the Larimer County Department of Human Services staff person(s) with whom you have discussed your concerns, as well as the outcome of those discussions.
  3. How do I obtain employment with the Larimer County Department of Human Services

    Jobs are posted as they become available with the Larimer County Human Resources Department. You can view these job posting at Larimer County Employment Opportunities. You can also subscribe to receive updates to the list on the same page. The phone number Human Resources is (970) 498-5970.

  4. How does a member of the media contact the Larimer County Department of Human Services?

    The first step is to contact the Larimer County Community Information Manager at (970) 498-7150 or send e-mail.

  5. How can I get a copy of my birth certificate?

    In general you may obtain a certified copy of a birth certificate by writing or visiting the Bureau of Vital Statistics in the State where you were born. For a complete listing of addresses by State, we recommend that you visit this website: National Center for Health Statistics. Costs and requirements vary, so review the instructions on the web site first.

    If you were born in Larimer County, the local Vital Statistics number is 498-6710.

What to expect when applying for assistance programs