Commissioners’ Conference Room
Second Floor – County Administration Building
9:30 am – 11:00 am
In Attendance: Commissioner Donnelly, Commissioner Gaiter, Commissioner Johnson, Neil Gluckman, Ginny Riley, Laura Walker, Jim Drendel, Laura Sartor, Lori Metz, Ann Marie Grobarek, Eileen Brittingham
A recording of this worksession is available at: http://larimer.org/bcc/list_worksessions.cfm
Introductions & Announcements
Commissioner Gaiter welcomed everyone and called the meeting to order.
Everyone in attendance introduced themselves and stated their position for the listening audience.
Director Ginny Riley asked the Commissioners if they had any other agenda items. The Commissioners did not have any additional items.
Child Welfare Allocation
Division Manager Jim Drendel gave a detailed presentation on Child Protection outcomes for Larimer County and the ‘Big 10’ counties in Colorado (the big ten counties consist of Adams, Arapahoe, Boulder, Denver, El Paso, Jefferson, Larimer, Mesa, Pueblo, and Weld). The slides included:
· Number of children and youth in institutional care compared to other states
· Number of children and youth who enter and exit care by year
· Number of children placed in care by year
· Daily average of children in out of home placements
· Number of children receiving in home service
· Cost of residential services versus community based services in Larimer County
· Cost per involvement for the big 10
· Hispanic versus Non-Hispanic children in care
· Children removed from the home and the reasons for removal
· Reunification of children with their family within 12 months in Larimer County
· Children remain In their home in Larimer County
· Absence of recurrence of abuse while receiving service in Larimer County
· Absence of abuse after services were complete in Larimer County
Jim asked the if there were any questions. The Commissioners did not have any questions.
Human Resources Generalist assigned to the Department of Human Services Ann Marie Grobarek reviewed the department’s results from the annual employee survey.
Ann Marie handed out an overview of the department’s scores and the steps the department has taken to address areas employees felt needed improvement. The handout included:
· Areas where the department improved
· Areas where the scores dropped
· The department’s efforts to address concerns
· Areas where the department will continue to focus
Ginny gave kudos to Ann Marie on finding ways that the department can improve.
Benefits Planning Division – Loveland Office Hours Changes
Deputy Division Manager Laura Sartor announced that the Food, Medical, and Financial Assistance programs will reduce the hours that staff are available to meet in person with clients in the Loveland office. The department has been working on streamlining many of its internal processes and concluded that reducing the amount of in-person services in Loveland is warranted due to the following factors:
· The number of applications coming in has continued to increase while staffing levels have remained static
· Advancements in technology have made it possible for clients to apply on-line
· For many programs we are able to interview clients over the phone or through a web camera
· Additional space in Loveland is needed by the Probation and Health Departments.
Beginning February 21 staff will be available in the Loveland office Monday – Friday from 9am to 1pm. At the same time the Benefits Information Call Center (BIC) will expand its hours beginning February 21. The BIC staff will be available Monday, Tuesday, Thursday and Friday from 7:30am to 5:45pm. BIC will pilots these hours for three months to determine if these hours work with our clients’ needs.
Staff will issue a press release, post flyers, and posters in Lobby areas, a message will be added to the call center hold informing clients and community members of the change. Notifications will be sent to our community partner and feedback cards will be available in the Loveland office for clients.
The new Medicaid program for Adults without Dependent Children (AwDC) will begin accepting applications on April 1, 2012. Counties will have 45 days to process applications. On day 46 the state will conduct a lottery to fill the open slots. Health Care Policy and Financing (HCPF) has provided Larimer County with funding for three additional temporary staff to help process these applications.
Social Casework Manager for Adult Protective Services (APS) Lori Metz gave an overview of the program. Adult Protective Services responds to reports of the mistreatment or neglect of at-risk adults who are, due to age or disability, unable to advocate for themselves. Services include risk assessment, crisis resolution, individual and family counseling around protective issues, referral to and coordination with service providers, financial management, guardianships and conservatorships, placement and care coordination.
Lori distributed a copy of the Adult Protective Services 2011 annual report. The report included the number of reports received, number substantiated, types or referrals, and the clients served.
The Hub (498-7770) accepts all Adult Protection referrals. The Hub is available 24 hours a day, seven days a week. All Adult Protection referrals are screened through a modified RED (Review, Evaluate, and Direct) team model. The RED team looks at the available information about the clients strengths and concerns and determines what action if any is necessary. All ongoing cases are staffed through the Adult Protection Team – a group of providers, advocates, and community members concerned with adult protection issues.
The state of Colorado will move Adult Protection’s rules from its current location in Volume 7 to its own volume, Volume 30.
Adult Protection does not have resources to provide direct services to clients. The caseworkers rely on community services such as Meals on Wheels, Home Health Care, and Long Term Care to assist the clients.
The biggest challenge with adult clients is that they have a right to make bad decisions for themselves. The department has no legal right to make an adult do what he/she does not want to do. The department can take guardianship of a client if the client cannot make a decision for themselves and they don’t have anyone else in the community to help them.
Client Activity Report
Business Operations Coordinator Eileen Brittingham presented an overview of the department’s client activity. Eileen reviewed: monthly average caseloads, program activity, complaint totals, and client follow-up survey regarding complaints from October 1, 2011 through December 31, 2011.
During the 4th Quarter:
· The Food Medical & Financial Assistance program averaged 26,382 cases
· The Benefits Information Center took 11,174 calls and 96% were resolved on the 1st contact
· Child Support averaged collected $14,456,293
· Children, Youth and Family (Child Protection) received 1,591 referrals, with 96% of children involved with our services remaining in their homes when that was the case plan
· The Director’s office received 16 formal complaints during the 4th Quarter
The next meeting has been scheduled for May 14, 2012 from 10am to 12pm, Commissioners Conference Room.